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Service Desk Rep

Endeavor Health · IL · $17.00–$25.50 an hour · Part time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you gave great service when you were busy.

What they are checking: Whether they keep a friendly, helpful manner even when the desk is crowded.

The Service Desk is the hub of the fitness center. How would you share information with trainers, aquatics and other staff?

What they are checking: Whether they see themselves as connecting the whole facility and communicate clearly.

How do you make a first-time guest feel welcome?

What they are checking: Whether they understand that the first impression shapes whether people come back.

Tell me about a time you had to tell a customer no. How did you say it?

What they are checking: Whether they can enforce rules kindly and still leave the person feeling respected.

What would you do

A member is upset because the system says their membership has expired, but they say they paid. How do you handle it?

What they are checking: Whether they stay calm, look into it, and find a fair answer instead of arguing at the desk.

The phone rings while three members are waiting to check in. What do you do?

What they are checking: Whether they can juggle the phone and in-person guests politely without ignoring anyone.

A guest says they left their phone in the locker room. Walk me through what you do.

What they are checking: Whether they follow a lost-and-found process that protects members and their belongings.

A member collapses near the front desk. What do you do?

What they are checking: Whether they would call for help and act quickly, since CPR certification is required within 90 days.

This is a Saturday morning shift with fill-in shifts other days. How flexible is your schedule?

What they are checking: Whether they can cover the regular shift and help when others are out.

About the work

How do you handle cash and card transactions so your drawer balances at the end of the shift?

What they are checking: Whether they are careful and honest with point-of-sale tasks.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $17.00 - $25.50 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Job Description Position Highlights: • Position: Customer Service Associate • Location: Seven Bridges Fitness Center - Woodridge, IL • Part time • Hours: Saturday 9-12:30pm with fill in shifts possible other days What you will do: Under general supervision, oversees the Service Desk operations, including, but not limited to member and guest check in/out, phone reception, point of sale transactions, towel distribution and lost and found. Service Desk operations are the central hub of the facility. Collaboratively works with all function of the Fitness Center to provide and maintain timely communication with various departments, insuring optimal customer service and efficient operations. What you will need: • Requires a High School diploma or equivalent plus one to two years of previous customer service work experience and one to three months on-the-job training. • Current CPR Certification issued by either American Heart Association or Red Cross required within 90 days of employment. Benefits (For full time or part time positions): • Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions) • Incentive pay for select positions • Opportunity for annual increases based on performance • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, Pet and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Apply at Endeavor Health