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Service Advisor

Camping World · Rothschild, WI · $50,000–$75,000 a year · Full time

Posted Sep 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you suggest add-on services without making a customer feel pushed?

What they are checking: Whether they can grow the ticket by focusing on the customer's real needs, not pressure.

What experience do you have with RVs or camping, and how would it help you in this role?

What they are checking: Whether they understand the customer's lifestyle and products, which the posting lists as a plus.

Tell me about a time you had to explain something technical to a customer in simple terms.

What they are checking: Whether they can translate technician notes into plain language that customers trust.

How do you work with technicians when a customer is pushing for faster service?

What they are checking: Whether they can advocate for the customer without creating friction with the shop.

What would you do

A customer brings in their RV and says the fridge is not cooling. How do you write up the repair request?

What they are checking: Whether they ask good questions and capture clear details so the technician can diagnose quickly.

A repair is taking two weeks longer than you promised because of parts. How do you keep the customer informed?

What they are checking: Whether they update customers before they have to call in, which keeps trust during long RV repairs.

A customer is angry that their bill is higher than the estimate. How do you handle it?

What they are checking: Whether they stay calm, explain the changes and know approvals should happen before extra work is done.

It is the start of camping season and the service lot is full. How do you decide what gets scheduled first?

What they are checking: Whether they can manage peak season demand fairly and set honest expectations.

About the work

How would you give a customer a price estimate for an installation, like an awning or a solar setup?

What they are checking: Whether they can build a realistic estimate with parts and labor before scheduling the work.

How do you keep track of many open repair orders and follow-ups at once?

What they are checking: Whether they have the organization and follow-up habits the posting says are required.

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The full job description

As published by Camping World.

Camping World is seeking a Service Advisor to join our growing team. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: • Determine specialized product needs and services by working directly with customers • Suggest add-on sales to increase average transactions • Provide price estimates for designated installations prior to scheduling appointments • Keep customers apprised of work progress What You'll Need to Have for the Role: • A minimum of one year of service experience is preferred • Previous RV product or camping lifestyle • Ability to work daily on a computer and perform internet searches as needed • Excellent organization and follow up skills are required • The ability to follow department procedures and policies • Valid driver's license preferred • May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices • Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. This is a commission-based role with uncapped commissions. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

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