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Senior Process Manager, Data Governance and Pricing

Capital One · Riverwoods, IL · Full time

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a process improvement you led with the Risk office or another partner group.

What they are checking: Whether they can collaborate across groups to actually implement improvements.

Tell me about a time you had to explain a privacy or data rule to people who found it frustrating.

What they are checking: Whether they can help people understand why data rules matter and still follow them.

What would you do

An enterprise project is about to change a system your processes depend on, and no one told your team. What do you do?

What they are checking: Whether they protect their processes by engaging early and representing the business in project teams.

You find a feature script was deployed without going through governance review. How do you respond?

What they are checking: Whether they handle a control gap firmly, fix the process, and avoid making it personal.

About the work

You'd oversee processes for data risks like External Data Sharing and Network Conflict Risk. How would you set up day-to-day oversight of several processes at once?

What they are checking: Whether they can run multiple processes with clear monitoring and reporting rather than reacting to issues.

Walk me through how you'd define and manage a process control for data shared with an outside party.

What they are checking: Whether they can build a control with owners, evidence and checks that holds up in review.

How do you keep formal process documents current when the business changes quickly?

What they are checking: Whether they treat documentation as living and tied to change management, not a one-time effort.

What data would you collect to support a recommendation to redesign a data governance process?

What they are checking: Whether they back recommendations with evidence like cycle times, errors and exceptions.

How do you decide which of many process improvement ideas to work on first?

What they are checking: Whether they prioritize by risk and impact rather than by what is easiest or loudest.

What does the Interchange Fee Prohibition Act require, at a high level, of a payment network's processes?

What they are checking: Whether they understand enough of the regulation to design processes that support compliance.

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The full job description

As published by Capital One.

Senior Process Manager, Data Governance and Pricing The Senior Process Manager will join the Data Governance and Pricing (DGAP) team within the Global Payment Networks (GPN) to manage numerous data adjacent risks. The risks include, for example, the data aspects of Network Conflict Risk (NCR), External Data Sharing (XDS), SCAN Findings, Privacy, Feature and Script Governance, Interchange Fee Prohibition Act, and more. The candidate will bring a mixture of Data, Risk, and Project Management experience to develop processes, programs and controls to mitigate these risks across GPN. The ideal candidate will have an understanding of both the associated risk management frameworks and the applicable policies and standards. Monitor, report and plan process improvement or redesign initiatives, and make recommendations on changes. Collect and analyze data for supporting recommendations and manage formal process documents. Collaborate on project teams and broader enterprise initiatives to represent business for changes that may impact department processes. General Responsibilities: • Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes. • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review. • Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns. • Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) • Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts. • Coach and train junior PM levels on processes, performance targets and goals • Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level. • May perform process or parts of the process as needed Basic Qualifications: • High School Diploma, GED or equivalent certification • At least 1 year of experience in Microsoft Office or G Suite • At least 2 years of experience in Business Process Management , Project Management , Relationship Management or Risk Management Preferred Qualifications: • Bachelor’s Degree or military experience • Experience working within established data management and data governance frameworks, including adherence to metadata standards, data quality checks, and data lineage protocols. • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $80,800 - $92,200 for Sr. Process Manager Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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