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This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 5, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Senior Practice Manager-Cardiology

Northwestern Medicine · Lake Forest, IL · Full time · Health Care Provider

Posted Oct 2, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a cardiology or other complex clinical practice you have managed.

What they are checking: Whether they have managed the scale and complexity this role requires.

Tell me about a time you had to put an employee through progressive discipline.

What they are checking: Whether they handle performance problems fairly, consistently and with good documentation.

How do you report productivity results to providers in a way that leads to action?

What they are checking: Whether they can present data clearly and work with physicians on improvements.

Tell me about a time you led a team through a big change.

What they are checking: Whether they can lead staff through change and keep morale steady.

How do you build trust with both clinical and administrative staff?

What they are checking: Whether they can lead a mixed team and earn respect from both groups.

What would you do

A cardiologist complains that their clinic always runs late. How do you approach the problem?

What they are checking: Whether they find root causes in scheduling and flow rather than blaming staff.

About the work

How do you schedule staff and resources to balance patient access, provider productivity and costs?

What they are checking: Whether they can balance competing goals the posting lists, not just fill shifts.

What do you do to make sure cash handling at the front desk is accurate and secure?

What they are checking: Whether they understand cash controls and the risk of loss or error.

How do you manage supply purchasing within a budget?

What they are checking: Whether they track spending and make smart choices about what to buy.

How do you make sure staff enter data accurately and follow compliance rules?

What they are checking: Whether they use training and monitoring to keep data and compliance strong.

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The full job description

As published by Northwestern Medicine.

The Sr. Practice Manager reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Sr. Practice Manager is responsible for managing complex clinical programs that require ongoing collaboration across business units, operations of one or more practice sites and supervising both clinical and administrative support staff. Responsibilities: • Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations. • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies. • Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget. • Report monthly productivity results to providers and staff. • Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office. • Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances and processing of clean super bill batches, in-house cash balances, and bank deposits to influence profitability. • Serve as an active participant in corporate committees and task forces. • Provide financial analysis to facilitate planning and cash flow management and review variance explanations. • Communicate budget and variance information to professional staff. • Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities. • Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment. • Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback. Required: • Bachelor’s Degree • 5 years health care experience • 2 years management experience • Experience working within a clinical environment • Outpatient setting experience • Demonstrated organizational and leadership skills • Excellent analytical skills. Preferred: • Master of Business Administration (MBA) or Master of Health Administration (MHA) • Academic medical center experience Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.