OfferDrill.

Jobs › Northwestern Medicine

This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 5, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Senior Practice Manager-Bluhm Cardiovascular Institute

Northwestern Medicine · Chicago, IL · Full time · Health Care Provider

Posted Sep 30, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to take an employee through progressive discipline.

What they are checking: Whether they handle performance issues fairly, document well and follow the process.

Tell me about a time you improved patient access or wait times at a practice.

What they are checking: Whether they have made a measurable operational change, not just kept things running.

Tell me about a time you hired someone who turned out to be a great fit. What did you look for?

What they are checking: Whether they have a clear sense of what makes front-line staff succeed.

What would you do

Bluhm Cardiovascular Institute runs complex programs across several business units. How would you get up to speed on the operations of a site in your first month?

What they are checking: Whether they have a structured way to learn a complex clinical operation before making changes.

You report monthly productivity to providers. A cardiologist pushes back on the numbers. What do you do?

What they are checking: Whether they can stand behind accurate data while staying a partner to physicians.

Your supply spending is running over budget. How do you get it back on track?

What they are checking: Whether they can find the drivers and control costs through the ordering system without hurting care.

How do you supervise clinical staff when you aren't a clinician yourself?

What they are checking: Whether they know where their authority ends and how to partner with clinical leaders.

A patient complains about a rude interaction at the front desk. How do you respond?

What they are checking: Whether they handle patient complaints and coach staff without blaming or brushing it off.

About the work

How do you build a staff schedule that maximizes patient access without burning out your team?

What they are checking: Whether they can balance access, provider productivity and staff wellbeing with real scheduling methods.

How do you make sure front desk staff enter data accurately?

What they are checking: Whether they train and audit so registration and data errors do not flow into billing and care.

Practice this interview out loud.

Offer builds a real interview for this exact role at Northwestern Medicine from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Northwestern Medicine.

The Sr. Practice Manager, Bluhm Cardiovascular Institute (BCVI) reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Sr. Practice Manager is responsible for managing complex clinical programs that require ongoing collaboration across business units, operations of one or more practice sites and supervising both clinical and administrative support staff. Responsibilities: • Manage the office’s front-line non-exempt staff, requiring interviewing, hiring, training, progressive discipline, dismissals, performance appraisals, and employee relations. • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies. • Conduct supply purchasing via the Group’s on-line ordering and shopping list system within specified budget. • Report monthly productivity results to providers and staff. • Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from NMG’s Central Office. • Serve as an active participant in corporate committees and task forces. • Provide financial analysis to facilitate planning and cash flow management and review variance explanations. • Communicate budget and variance information to professional staff. • Gain comprehensive understanding of individual job functions for purposes of identifying training and developmental opportunities. • Identify and communicate priorities, timelines, and accountabilities to ensure efficient use of resources and to promote an open and productive work environment. • Work with senior management to define performance goals for team and interface with staff to monitor progress, manage disciplinary issues and provide ongoing feedback. Required: • Bachelor’s Degree • 5 years health care experience • 2 years management experience • Experience working within a clinical environment • Outpatient setting experience • Demonstrated organizational and leadership skills • Excellent analytical skills. Preferred: • Master of Business Administration (MBA) or Master of Health Administration (MHA) • Academic medical center experience Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.