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Senior Mortgage Loan Officer-Home Lending Center ILC

PNC · WI · $37,440–$45,157 a year · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a loan that nearly fell apart before closing. How did you save it, or what happened?

What they are checking: Whether they can troubleshoot problems with appraisal, income or title and keep borrowers informed under pressure.

What's your monthly closed loan volume been, and what drives it?

What they are checking: Whether their production is real and repeatable, which is what a senior loan officer is hired for.

What would you do

This role works internet leads for the Home Lending Center. How do you turn an online inquiry into a real conversation?

What they are checking: Whether they can make fast, warm first contact with internet leads who are often shopping several lenders.

A borrower is angry that their rate changed since they first spoke with you. How do you handle it?

What they are checking: Whether they explain rate locks honestly and calmly and avoid making promises they cannot keep.

How do you work with processors and underwriters so files close on time?

What they are checking: Whether they are a good partner to operations, submitting clean files and answering conditions quickly.

About the work

Walk me through how you'd qualify a borrower, from income and assets to debt-to-income and credit.

What they are checking: Whether their underwriting knowledge is solid enough to set realistic expectations before a loan reaches processing.

How would you compare a conventional loan, an FHA loan and a VA loan for a first-time buyer?

What they are checking: Whether they know the product set well enough to match loan type to the borrower's real situation.

How do you manage a pipeline of dozens of loans at different stages working remotely?

What they are checking: Whether they have systems to keep every file moving and every borrower updated without close supervision.

What compliance rules shape how you talk to borrowers, like TRID disclosures or fair lending?

What they are checking: Whether they understand the regulations that govern mortgage conversations and protect both borrower and bank.

How do you keep your home workspace secure and confidential when handling borrower documents?

What they are checking: Whether they take data security seriously in a remote setup, as the posting requires.

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The full job description

As published by PNC.

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mortgage Home Lending Center Senior Loan Officer within PNC's Mortgage organization, you will be based remote. This position will support our internet lead team (ILC). This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description • Recommends loan solutions to existing firm's customers and/or perspective clients sourced through firm's strategic initiative platforms. • Manages a portfolio of customer relationships. Seeks prospective opportunities to retain and/or develop new clients. • Develops and prepares loan solutions and refers products and services. Reviews documentation to ensure compliance. Manages customer pipeline for efficiency. • Collaborates with internal and external stakeholders to complete mortgage transactions. • Collects and analyzes customer financial information for multifaceted and/or complex borrowers. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Banking Products, Client Prospecting, Customer Relationships, Customer Solutions, Documentations, Innovation, Mortgages, Sales Competencies Customer Experience Management., Effective Communications, Financial Analysis, Loan Origination, Matrix Management, Mortgage Products., Sales Tasks And Activities, Scheduling Work and Activities, Selling. Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education No Degree Certifications No Required Certification(s) Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Language Assessments No Required or Preferred Language Assessments Pay Transparency Base Salary: $37,440.00 – $45,157.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 07/22/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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