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Senior Manager, Project Management-Global Payments Network

Capital One · Chicago, IL · Full time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you run a cross-division initiative when none of the people doing the work report to you?

What they are checking: Whether they can lead through influence, clear commitments and escalation paths.

Tell me about a high-priority program you delivered that had many dependencies. How did you track and manage them?

What they are checking: Whether they have a real method for dependency management on large programs.

Integration programs after an acquisition often have two cultures and two ways of working. How have you handled that?

What they are checking: Whether they can bring different teams together without forcing one side's process on the other.

Tell me about a time a project failed or was cancelled. What did you learn?

What they are checking: Whether they can reflect honestly on failure and apply what they learned.

What would you do

You'd be part of a newly formed PMO. What would you put in place first to make it useful rather than just another reporting layer?

What they are checking: Whether they know a PMO earns trust by removing obstacles, not by adding status templates.

A program is falling behind and the sponsor still believes it's green. How do you handle it?

What they are checking: Whether they report status honestly and early, even when it's unwelcome.

The network has significant investment behind it. How would you help leadership decide which projects get funded first?

What they are checking: Whether they can build a prioritization approach tied to strategy, value and risk.

How do you keep scope from creeping on a program with many senior stakeholders?

What they are checking: Whether they have a change control process and the backbone to use it with senior people.

About the work

How do you decide when a risk should be escalated to senior leadership versus handled within the team?

What they are checking: Whether they have clear thresholds for escalation based on impact and their own authority.

What does a good executive status update look like to you?

What they are checking: Whether they can communicate decisions needed, risks and progress in a short, clear format.

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The full job description

As published by Capital One.

Senior Manager, Project Management-Global Payments Network Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Senior Manager Project Manager at Capital One, you will be a key leader in a newly formed PMO driving cross-division initiatives, strategy and executing on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. Why join the Network? • Crown Jewel Investment: The Network is a core strategic focus of the Discover acquisition, receiving significant top of house backing and investment to drive growth. • Rethinking How We Work: As the Network modernizes, there is a massive opportunity to rethink our core business processes—finding ways to eliminate friction, work more efficiently together, and leverage modern technology and AI. • High-Visibility Impact: Because the Network is evolving rapidly, you will get early, direct exposure to high-priority initiatives that shape how the broader organization operates. • Operating Model Work: Rather than simply maintaining existing routines, you will help evaluate and design how we organize, prioritize, and execute to support multi-billion-dollar scale. General Responsibilities: • Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports. • Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements • Effectively managing scope, schedule, resources, budget and communicating status, impediments, and risks/issues of the program/project • Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time • Leveraging problem solving and influencing skills to ensure project plans deliver on intent • Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery • Building relationships and collaborating with key stakeholders to ensure delivery of commitments • Displaying a passion for coaching and developing a team of associates through their leadership style • Influencing and managing a large set of stakeholders/Intent owners across COF ranging from VP+ to associate The person will: • Exhibit outstanding influencing skills to effectively drive project / program efforts • Demonstrate a proven track record of excellent project management, bringing the ability to thrive in gray space and quickly putting structure in place to manage work in a dynamic complex environment • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes • Have an eye for detail and a love for building/optimizing processes for efficiency and effectiveness • Leverage and translate data into compelling stories to drive action • Have passion for coaching and developing associates • Exhibit exceptional problem solving and influencing skills • Set direction, manage expectations and lead cross-functional teams • Be comfortable working in a fast paced time sensitive environment • Be confident, respectful, and articulate when registering dissenting opinions with colleagues and senior management • Serve as subject matter expert on governance and process improvement initiatives • Exemplify excellent People leadership and development competencies, while holding themselves and others to a high bar for quality and results Basic Qualifications: • Bachelor’s Degree or Military experience • At least 8 Years of Project Management experience • At least 1 Year of People Management experience Preferred Qualifications: • Masters Degree • At least 10 years of Project Management experience • PMP, Lean, Agile or Six Sigma certification • Exceptional communication and collaboration skills • Excellent problem solving and influencing skills At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $161,500 - $184,300 for Sr Manager, Project Management McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management New York, NY: $193,800 - $221,200 for Sr Manager, Project Management Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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