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Senior Manager, Product Management- Customer Core & Idenitity

Capital One · Chicago, IL · Full time

Posted Aug 13, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you made a change to a heavily used platform. How did you protect the teams depending on it?

What they are checking: Whether they plan rollouts, versioning and communication so downstream teams don't break.

Tell me about a time you had to win support from many stakeholders for a foundational investment that had no flashy outcome.

What they are checking: Whether they can make the case for infrastructure work in terms leaders will fund.

How do you develop the product managers on your team?

What they are checking: Whether they have a real approach to coaching and growing PMs as a senior manager.

What would you do

Two lines of business define a customer's address or contact info differently. How do you settle on one source of truth?

What they are checking: Whether they can resolve master data conflicts through governance and stakeholder agreement.

How would you use identity data to make experiences more personalized without creating privacy risk?

What they are checking: Whether they can find value in customer data while respecting consent and data minimization.

An account takeover pattern spikes. What's your role as product owner, and who do you pull in?

What they are checking: Whether they act fast with fraud, security and engineering and think about both containment and lasting fixes.

About the work

Customer Core and Identity is the system of record for over 100 million customers. What changes about product decisions when your product is a foundation everything else depends on?

What they are checking: Whether they understand that reliability, backward compatibility and data quality outweigh new features on a core platform.

How would you balance security and friction in a login experience?

What they are checking: Whether they can reason about authentication, fraud risk and customer drop-off together instead of trading one blindly for another.

What metrics would you track for an identity platform?

What they are checking: Whether they pick measures like login success, fraud loss, account takeover rate and latency that show health and outcomes.

How would you approach modernizing a legacy customer data system without disrupting the products built on it?

What they are checking: Whether they know incremental migration patterns and the risks of moving a system of record.

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The full job description

As published by Capital One.

Senior Manager, Product Management- Customer Core & Idenitity Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Core & Identity team builds and manages the enterprise system of record that anchors our entire digital ecosystem. We are the stewards of foundational data and secure access for over 100 million customers, ensuring that every login, transaction, and interaction across our digital products is seamless, personalized, and robustly protected. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications: • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: • A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR • Bachelor's degree in any field and at least 4 years of Product Management experience Preferred Qualifications: • Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product Management Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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