Senior Manager, Business & Systems Operations
Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time testing caught a benefit configuration error before it paid claims wrong.
What they are checking: Whether they value thorough testing and understand the cost of errors in production.
Tell me about a process improvement project you led that made operations faster or more accurate.
What they are checking: Whether they can show measurable improvement rather than vague changes.
How do you lead a team that sits between the business and IT?
What they are checking: Whether they can help their team translate between groups that use different language and goals.
What would you do
Auto adjudication rates dropped five points last month. How do you find out why?
What they are checking: Whether they can trace a performance decline to configuration, provider data or claim mix.
A state contract change requires a system update in thirty days. How do you plan it?
What they are checking: Whether they can prioritize, coordinate IT and the business, and manage risk on a short timeline.
About the work
Walk me through how you would oversee the system build for a new market launch.
What they are checking: Whether they know configuration, testing and readiness steps for claims and authorization systems before go-live.
How do you write business specifications for authorization and claims systems that hold up to state and contract rules?
What they are checking: Whether they can translate complex requirements into exact system rules that configure correctly.
How do you manage encounter data performance and why does it matter to the state?
What they are checking: Whether they know encounter submissions affect rates and compliance in Medicaid programs.
How do you make sure reporting deliverables are both on time and accurate?
What they are checking: Whether they have controls and checks that keep reports reliable under deadline pressure.
What trends in system performance would you watch each week?
What they are checking: Whether they know the key indicators that warn of problems before they hit members or providers.
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As published by Centene.