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Senior Director, Product Management - Consumer & Developer Experience

Capital One · Chicago, IL · Full time

Posted Sep 4, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a platform you scaled significantly. What broke along the way?

What they are checking: Whether they have real experience scaling platforms and learned from the failures.

Your team is growing quickly. How do you hire and develop product leaders?

What they are checking: Whether they have a clear view of what strong product leaders look like and how to grow them.

How do you bring Product, Tech and Design together as true partners?

What they are checking: Whether they build shared ownership instead of handing requirements down the line.

Tell me about a product decision that directly accelerated business growth.

What they are checking: Whether they can show a clear link between their product work and business results.

What would you do

CDX spans developer experience, AI and greenfield products. How would you set a product strategy across pillars this different?

What they are checking: Whether they can create a coherent strategy and prioritize across very different investment areas.

A greenfield product has no proven demand yet. How do you decide whether to keep investing?

What they are checking: Whether they set clear learning milestones and are willing to stop when evidence is weak.

Two of your pillars need the same scarce engineering talent. How do you decide?

What they are checking: Whether they make hard resource calls with a clear rationale tied to strategy.

About the work

How would you measure developer experience in a way leadership cares about?

What they are checking: Whether they connect developer metrics like build time and deploy frequency to business speed.

How do you balance customer empathy with enterprise scale when shaping foundational platforms?

What they are checking: Whether they can serve individual user needs while building for millions of customers.

How would you think about AI in a platform that inspires customer trust?

What they are checking: Whether they consider transparency, safety and reliability alongside capability.

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The full job description

As published by Capital One.

Senior Director, Product Management - Consumer & Developer Experience Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team At Capital One, the Consumer & Developer Experience (CDX) team brings Product, Tech, and Design together to build and scale innovative products and user-obsessed platforms that inspire trust and loyalty. Driven by a mission to create unparalleled digital connections, we deliver transformative, customer-centric experiences that empower users throughout their financial journeys while directly accelerating business growth. As part of CDX, you will sit at the intersection of customer empathy and enterprise scale, shaping foundational platforms and best-in-class products that define how millions of customers interact with Capital One every day. Our team is scaling significantly across several core strategic pillars to drive impact across AI, platform infrastructure, and greenfield products: • Developer Experience (DevX): Building AI tools and platforms that transform how our engineering teams build and operate software. • Marketing & Messaging Delivery (MMD): Owning high-throughput communication engines that deliver billions of real-time interactions. • Experience Platforms (XP): Driving quality and UI/UX consistency across all customer-facing digital channels. • Enterprise Services & Supplier Product, Risk & Operations (ESPRO): Leading greenfield initiatives from the ground up to build first-of-its-kind enterprise supplier and operational platforms. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications: • Bachelor's degree in any field and at least 7 years of Product Management experience Preferred Qualifications: • Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position . The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $245,100 - $279,800 for Sr. Dir, Product Management McLean, VA: $269,600 - $307,700 for Sr. Dir, Product Management New York, NY: $294,100 - $335,700 for Sr. Dir, Product Management Richmond, VA: $245,100 - $279,800 for Sr. Dir, Product Management Riverwoods, IL: $245,100 - $279,800 for Sr. Dir, Product Management San Francisco, CA: $294,100 - $335,700 for Sr. Dir, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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