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Senior Director, Product Management- CDX AI Assistance

Capital One · Chicago, IL · Full time

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you built support for a long-term vision by showing small wins along the way.

What they are checking: Whether they can keep sponsors and teams committed by delivering visible progress, as the posting stresses.

Tell me about the hardest product bet you have made at senior level. How did it turn out?

What they are checking: Whether they take considered risks and own the outcome honestly, good or bad.

How do you build and grow a team of product managers working on fast-moving AI technology?

What they are checking: Whether they can develop leaders, set a high bar and keep a team learning as tools keep changing.

How do you stay current on AI and ML, and how has that changed a decision you made?

What they are checking: Whether their learning is real and shows up in their product choices rather than just reading headlines.

What would you do

How would you decide which customer problems a banking AI assistant should and should not handle?

What they are checking: Whether they weigh customer value against risk, accuracy and regulation in a money-related product.

Product, engineering, data science and design all disagree about the roadmap. How do you bring them to one plan?

What they are checking: Whether they can lead peers across the enterprise through conflict without simply overruling them.

An executive wants a flashy AI launch next quarter that you think is not ready. How do you respond?

What they are checking: Whether they can manage up with honesty while still finding something valuable to ship.

About the work

Where do you think Eno and AI assistance should be in three years, and what would you build first to get there?

What they are checking: Whether they have a real point of view on the product and can turn vision into a sequenced plan.

How do you keep a large language model assistant from giving customers wrong or harmful financial information?

What they are checking: Whether they understand grounding, guardrails, evaluation and human fallback for generative AI in banking.

What KPIs would you use to judge whether AI assistance is working for customers and for the business?

What they are checking: Whether they tie the product to human-centered outcomes and business results, not just usage counts.

How would you unlock the company's internal information for the assistant without creating privacy problems?

What they are checking: Whether they can think through data access, permissions and customer trust at the architecture level.

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The full job description

As published by Capital One.

Senior Director, Product Management- CDX AI Assistance Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role: • Define the future for AI Assistance at Capital One, specifically charting the path for the famed Eno chatbot, who "looks out for you and your money" • Be at the cutting edge of AI/ML technology to accelerate the future of AI Assistance • Re-envision how Eno and our AI Assistance strategy can unlock the company's information to help our customers with their financial journeys • Be highly collaborative, working closely with product, engineering, data science and design teams across the enterprise to clearly articulate the vision and shape the path such that it drives incremental success along the way • Define a highly technical roadmap on AI Assistance, that is mapped tightly to human-centered design and business-focused KPIs for success - demonstrating incremental wins frequently to gain supporters and momentum • Champion the modernization of the architecture for Eno and AI Assistance as a whole, exploring new and emerging technologies and identifying new capabilities and how to use technology to turbo-charge them • Define the growth of the Eno & AI Assistance team - identifying where you need to hire and where to partner • Build AI Assistance in a thoughtful, well-managed way - partnering closely with the Risk team to identify risks and proactively mitigate them through your architectural design and governance process Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications: • Bachelor's degree in any field and at least 7 years of Product Management experience Preferred Qualifications: • Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position . The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $245,100 - $279,800 for Sr. Dir, Product Management McLean, VA: $269,600 - $307,700 for Sr. Dir, Product Management New York, NY: $294,100 - $335,700 for Sr. Dir, Product Management Richmond, VA: $245,100 - $279,800 for Sr. Dir, Product Management San Francisco, CA: $294,100 - $335,700 for Sr. Dir, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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