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Senior AI Engineer

FourKites · Remote · Engineering, India

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about an AI or LLM feature you took from prototype to production. What broke that you did not expect?

What they are checking: Whether they have real production experience and learned from the gaps between demo and reality.

The work is about 75 to 80 percent backend and 20 to 25 percent frontend in React. How comfortable are you building the UI side of an agent feature?

What they are checking: Whether they can actually work end to end, not only on the backend.

What would you do

You work closely with a US team and customers from a different time zone. How do you keep projects moving?

What they are checking: Whether they communicate clearly in writing and plan overlap time so work does not stall.

An agent starts giving wrong answers after a model update. How do you find the cause and fix it?

What they are checking: Whether they have a disciplined debugging approach for non-deterministic systems, including rollback and evals.

About the work

Walk me through how you would design the support automation agent that handles 60 to 70 percent of customer tickets using LangGraph.

What they are checking: Whether they can design a stateful agent graph with tools, routing and handoff to humans that works in production.

How do you decide when an agent should escalate a ticket to a human instead of answering?

What they are checking: Whether they think about confidence, risk and customer impact rather than maximizing automation at all costs.

The voice agent calls carriers to gather and update load information. What can go wrong, and how would you handle it?

What they are checking: Whether they understand latency, misheard data, unclear answers and verification in a real voice workflow.

How do you evaluate an AI agent before and after it goes to production?

What they are checking: Whether they build test sets, metrics and monitoring instead of trusting demos.

Shippers and carriers send data in many formats. How would you design a data integration that stays reliable as partners change their feeds?

What they are checking: Whether they can build robust integrations with validation, retries and clear error handling.

How would you use Redis and PostgreSQL in an agent workflow, and what would you keep in each?

What they are checking: Whether they understand state, caching and persistence trade-offs in backend design for agents.

The carrier onboarding agent uses both email and voice. How would you keep state consistent across those channels?

What they are checking: Whether they can design multi-channel workflows where context is not lost between steps.

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The full job description

As published by FourKites.

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior AI Engineer, you'll join a 10-person team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams — including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You'll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You'll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry. What you’ll be doing: • Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph • Develop, test, and maintain backend applications in Python and Java or GoLang • Write clean, efficient, and well-documented code across the full SDLC — development, QA, and release • Design and implement data models and database schemas • Collaborate with the frontend team to integrate the backend with the user interface • Perform code reviews and ensure code quality standards are met • Troubleshoot and debug applications, including AI agent workflows in production • Work with the DevOps team to deploy and manage applications in production (Kubernetes) • Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space About the team: Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. This team of 10 (one staff engineer, plus senior and junior engineers) owns data integrations across our shipper/carrier ecosystem and is actively building out FourKites' AI agent capabilities. We are committed to building a high-performing team with software craftsman-thinking, dedicated to developing and enhancing our core platform — and we want you to be a central part of it! Who you are: • 3+ years of experience as a Backend/Software Developer, with hands-on exposure to AI/agentic systems (deep AI expertise not required, but you should be comfortable in the ecosystem) • Python — mandatory • Java or GoLang — proficiency in at least one • Hands-on experience (2+ years) with LangGraph or similar agentic frameworks — non-negotiable for this role • Strong understanding of object-oriented programming principles • Experience with databases such as MySQL, PostgreSQL, or MongoDB • Familiarity with front-end technologies such as HTML, CSS, JavaScript, and React • Good knowledge of RESTful APIs and microservices architecture • Working knowledge of Kubernetes • Full Agile SDLC experience — development, QA, and release • Excellent problem-solving and analytical skills • Ability to work independently and in a team environment • Strong knowledge of Git (branches, submodules, rebasing) and Agile tools such as JIRA and Confluence • Experience with Amazon Web Services or other cloud services is a plus • Excellent oral and written communication skills Who we are: FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits: • Medical  benefits start on first day of employment • 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days  • Home Office set ups and Technology reimbursement • Lifestyle & Family benefits  • Mental Wellness support and guidance  • Ongoing learning & development opportunities (Professional development program, Toast Master club etc.)   FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

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