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Senior Administrative Assistant, International Customer Excellence

AbbVie · Mettawa, IL · Full time · Administrative

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you wrote a response on behalf of an executive. How did you match their voice?

What they are checking: Whether they can communicate professionally for a leader and know what they can answer alone.

Tell me about a time you supported several people at once. How did you keep everyone happy?

What they are checking: Whether they can manage multiple requests and set expectations honestly.

How do you stay calm and organized when plans change at the last minute?

What they are checking: Whether they can adapt quickly and keep things running smoothly under pressure.

What would you do

An international team in another time zone needs a meeting with the VP this week, but the calendar is full. What do you do?

What they are checking: Whether they can find creative solutions across time zones and respect global colleagues.

How do you handle a situation where an executive asks you to do something that seems to go against company policy?

What they are checking: Whether they have the confidence to raise concerns politely while staying helpful.

About the work

How would you monitor and prioritize a VP's email so the most important items get attention first?

What they are checking: Whether they can judge importance and act as a filter without missing key messages.

Walk me through how you would set up a new employee's office and onboarding.

What they are checking: Whether they can coordinate equipment, access and introductions so new hires start smoothly.

How do you build a strong presentation from rough notes and source materials?

What they are checking: Whether they can turn raw content into clear, polished business documents.

How would you help a team member set up a new mobile device?

What they are checking: Whether they are comfortable with basic technology support as listed in the posting.

Describe how you keep departmental files organized and compliant with company and legal guidelines.

What they are checking: Whether they understand records management and why it matters.

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The full job description

As published by AbbVie.

In this role, you’ll be at the center of the department’s day-to-day operations, helping the team stay organized, connected, and prepared. You’ll manage calendars, coordinate travel and meetings, handle phone and written correspondence, arrange couriers, and process expense reports. You’ll also plan meetings and events, create and refine business documents, develop presentations from source materials, compile meeting materials, coordinate teleconferences and virtual meetings, support mobile-device setup, manage billing, and take on other administrative needs that keep the team running smoothly. Responsibilities: •Provides advanced administrative support to VP level or equivalent. May provide backup support to other staff as needed. •Monitors and prioritizes executives email, highlights actions and routinely authors responses. •Coordinates and maintains departmental files, as assigned, in compliance with corporate and legal guidelines. •Follows company purchasing and other established procedures. •Uses intermediate to advanced software skills to perform assigned work. Uses and understands Microsoft Office Suite and other business-specific software, including Corporate Travel website and other programs. •Coordinates new employee office setups and onboarding. •Professionally interacts with high level executives. •Consistently handles confidential or business-sensitive information. •Maintains and manages calendars, including meeting and travel scheduling and domestic and international travel arrangements. •Proactively identifies and resolves scheduling conflicts. . •Minimum 3 years of administrative assistant related experience. High School diploma or equivalent. •Experience providing support to a VP level or equivalent. •Intermediate to advanced knowledge of Microsoft Office Suite, Outlook, Adobe Acrobat, understanding of business processes and requirements. •Self-starter able to function at a high level with general instruction. •Builds strong relationships with peers and cross-functionally with partners outside of assigned group as necessary to enable effective and efficient Legal team operations. •Team-oriented, can-do attitude and desire to be productive contributor to overall organization. •Learns quickly and can change course quickly when needed. •Open to suggestions and innovation for improvement. •Professional demeanor and ability to maintain confidentiality. . AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

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