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Security Officer

ThedaCare · Neenah, WI · Part time

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How is security work in a hospital different from security at a store or event?

What they are checking: Whether they understand that most hospital situations involve scared or sick people, not criminals.

Tell me about a time you calmed someone down who was angry or upset.

What they are checking: Whether they have real de-escalation skills with words, which prevent most incidents from getting worse.

How do you stay alert on rounds during a long, quiet shift?

What they are checking: Whether they keep up attention when nothing is happening, which is when gaps in security show up.

Tell me about a time you had to physically step in. What made you decide to, and what happened after?

What they are checking: Whether they use force only as a last resort and can explain their judgment clearly.

What would you do

A visitor is yelling at a nurse in the emergency department. Walk me through what you do.

What they are checking: Whether they lead with calm de-escalation and positioning rather than force or threats.

You're called to help with a confused patient trying to leave against medical advice. What is your role?

What they are checking: Whether they understand the limits of their authority and work alongside clinical staff, not around them.

You see someone without a badge in a restricted area. How do you approach them?

What they are checking: Whether they can challenge access respectfully, since the person could be lost or could be a real threat.

This role covers Appleton and Neenah. How do you learn a new building's layout and risks quickly?

What they are checking: Whether they take the time to know exits, hot spots and procedures before an emergency happens.

About the work

What do you include in an incident report, and why does the detail matter?

What they are checking: Whether they write clear, factual reports, since those reports can matter in legal or safety reviews later.

What would you do in the first minutes of a fire alarm or other emergency code?

What they are checking: Whether they know a hospital can't simply evacuate and that security supports a planned response.

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The full job description

As published by ThedaCare.

Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare. Benefits , with a whole-person approach to wellness – • Lifestyle Engagement • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support • Access & Affordability • e.g. minimal or zero copays, team member cost sharing premiums, daycare About ThedaCare! Summary : The Security Officer maintains security and safety of people and property on ThedaCare campuses by patrolling areas on foot or by vehicle, and enforcing ThedaCare and government rules and regulations. Responds to emergencies and emergency codes. Serves as a liaison for the safety department and facilities operations after hours to troubleshoot calls for facilities management. Coordinates after-hours calls with the boiler operator on duty at ThedaCare campuses, where applicable. Works with patient care to create safety plans for team members and patients. Job Description: KEY ACCOUNTABILITIES: 1. Follows state laws related to “holds,” and follows law enforcement practices for “forced continuum.” Follows state and federal laws related to MOAB and other disaster training protocols. 2. Develops and supports relationships both internally and externally with law enforcement and emergency services to create an environment of trust and professional respect. 3. Investigates security related incidents timely and accurately, and documents findings on an incident report form using current technology. 4. Demonstrates competence when responding to agitation/violent behavior of an individual requiring verbal de-escalation and/or physical restraint. 5. Opens and coordinates processes with incident command during any disaster or incident that has escalated. 6. Assists emergency room with hazardous decontamination systems. 7. Collaborates with multiple disciplines to effectively and efficiently work with others to provide assistance to patients, families, team members, or general public to achieve desired resolution to problems. QUALIFICATIONS: • High school diploma or GED • Three years of security experience preferred • Eligibility to obtain a Wisconsin Concealed Carry License • American Heart Association Basic Life Support (BLS). Can be obtained during security officer training. PHYSICAL DEMANDS: • Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance • Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties WORK ENVIRONMENT: • Frequent sitting with movement throughout the facility • Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock • Occasional high noise level in work environment • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents • Occasional contact with aggressive and or combative patients • Use of computers throughout the work day • Frequent use of keyboard with repetitive motion of hands, wrists, and fingers Position requires compliance with department specific competencies. . Scheduled Weekly Hours: 4 Scheduled FTE: 0.1 Location: ThedaCare Regional Medical Center - Neenah - Neenah,Wisconsin Overtime Exempt: No Worker Shift Details: Variable

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