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This position has closed. Deckers Brands removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Seasonal Sales Associate - HOKA

Deckers Brands · HOKA Chicago Chicago, IL · Part time

Posted Aug 5, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you got excited about something and got other people excited about it too.

What they are checking: Whether their enthusiasm is real and contagious, since the posting asks associates to share passion for the brand.

Tell me about a time you kept a positive attitude during a stressful shift.

What they are checking: Whether they can model an optimistic attitude when the store is busy, tired or short-staffed.

Tell me about a time you helped a customer who left happier than they came in.

What they are checking: Whether they have a real story of personalized service, which is the core of what the role is judged on.

What does movement or running mean to you personally?

What they are checking: Whether they connect with the brand's belief in the joy of movement, which shapes how they talk to customers.

What would you do

A customer walks in and says their knees hurt after runs. How would you start that conversation?

What they are checking: Whether they ask questions before selling and know where shoe advice ends and medical advice begins.

How would you stay current on new HOKA models and technologies when they change every season?

What they are checking: Whether they will keep learning on their own so the answers customers get stay accurate.

A customer asks a question you can't answer. What do you do before they leave the store?

What they are checking: Whether they will find the right answer rather than guess, which the posting says must happen before customers leave.

How do you make someone who is just walking for fitness feel as welcome as a serious marathoner?

What they are checking: Whether they can invite every kind of mover into the brand without talking down to beginners or over the heads of casual buyers.

Two customers need help at the same time and you're the only one on the floor. What do you do?

What they are checking: Whether they can acknowledge everyone and keep the experience personal when they are stretched thin.

About the work

What do you know about HOKA shoes, and which one would you recommend to a first-time runner walking in today?

What they are checking: Whether they did homework on the product line and can match a shoe to a real person instead of reciting features.

Walk me through how you'd fit someone for a running shoe, from hello to checkout.

What they are checking: Whether they understand a fitting is a process of measuring, watching and listening, not just grabbing a size.

Practice this interview out loud.

Offer builds a real interview for this exact role at Deckers Brands from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Deckers Brands.

About HOKA At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement. We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together. SUMMARY Our Sales Associates are integral to the success of the HOKA Brand. As a Sales Associate, it’s your job to create the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing service. DESCRIPTION As a Sales Associate, you create personalized shopping experiences that educate our customers about the HOKA Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and technologies. You engage knowledgably with customers and ensure that all questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions. You assist management with administrative tasks, know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You maintain a clean and well organized back-stock and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety consciousness and respond to theft in accordance with our policies. You report to work on time and notify the Store Manager or Manager on Duty in advance if you will be late or absent. CORE COMPETENCIES As an effective Sales Associate, you know how to: • Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program. • Prioritize Brand and product knowledge training and share this knowledge in customer interactions • Communicate effectively with customers, team members, management, and corporate stakeholders. • Contribute to a team and cooperate to achieve goals. • Multi-task in a fast-paced environment. • Respond to problems or difficult situations with professionalism. • Think critically to solve problems and approach challenges with agility. KEY QUALIFICATIONS • Two (2) years retail experience preferred. • High School Diploma or GED. • Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers. • Highly motivated team player and self-starter. ADDITIONAL REQUIREMENTS • Flexibility of schedule and hours to meet the needs of the business. • Valid State or Federal Identification. As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. $17.50

The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.