OfferDrill.

Jobs › Nordstrom

This position has closed. Nordstrom removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Seasonal & Regular Customer Service & Retail Sales Floor Support - Fashion Outlets of Chicago Rack

Nordstrom · Rosemont, IL · $17.45–$18.15 an hour · Variable

Posted Sep 30, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

We have openings in Sales, Customer Service, Stock and Fulfillment. Which would you pick and why?

What they are checking: Whether they have a real sense of where their strengths fit and why they want that role.

How do you stay friendly and patient when the store is packed and everyone needs something?

What they are checking: Whether they keep a good attitude under pressure, which shapes the customer experience at the Rack.

Tell me about a time you were asked to do a task outside your normal job. How did you respond?

What they are checking: Whether they are flexible enough to move between areas of the store as the posting requires.

How comfortable are you lifting heavy boxes and bending during a full shift?

What they are checking: Whether they understand and can handle the physical demands that come with these roles.

What would you do

You are working the fitting room and it gets backed up with clothes and a line. What do you do?

What they are checking: Whether they can greet customers, keep things moving and clear returns to the floor at the same time.

A customer wants to return an online order in store and is frustrated it is taking long. How do you handle it?

What they are checking: Whether they handle cross-channel transactions calmly and keep the customer informed.

A coworker is not doing their share of the cleanup at closing. What do you do?

What they are checking: Whether they handle teammate issues directly and respectfully instead of complaining or ignoring it.

If you are seasonal, what would you do to be considered for a regular role after the holidays?

What they are checking: Whether they see the seasonal job as a chance to prove reliability and effort.

About the work

What does keeping the sales floor runway ready mean to you?

What they are checking: Whether they understand sizing, filling in and straightening are ongoing work that drives sales.

Tell me about a time you used a register or point-of-sale system. What did you find tricky?

What they are checking: Whether they can learn store systems quickly and be honest about where they need practice.

Practice this interview out loud.

Offer builds a real interview for this exact role at Nordstrom from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Nordstrom.

Job Description The ideal logistics processor is independent, motivated, results oriented and committed to providing outstanding customer experiences every day. A day in a Life… • Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments • Fulfill customer orders in a timely manner following quality standards • Prepare and ship customer orders following quality, packing and shipping standards • Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes • Assist in maintaining clean and organized selling floors and stockrooms • Provide general support to the store, e.g. setting up special events, organizing backroom, markdowns, and relocating store fixtures You own this if you have… • A high level of ownership, accountability and initiative • Had success working in a fast-paced environment thanks to your ability to prioritize multiple tasks • Organizational skills and attention to detail • The skills to use of a variety of technology and new computer applications • The ability to work a flexible schedule based on business needs • Physical Requirements: • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. • Frequent use of hands for grasping, fine manipulation, pushing and pulling • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds • Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $17.45 - $18.15 Hourly We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: • Medical/Vision, Dental, Retirement and Paid Time Away • Life Insurance and Disability • Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Applications are accepted on an ongoing basis. © 2026 Nordstrom, Inc