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This position has closed. US LBM first posted this listing on Sep 26, 2024. It is still on their careers page, but a job that old is almost certainly not being filled, so we took it down on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Seasonal Part-Time Inside Sales Representative

US LBM · Onalaska, WI · Part time

Posted Sep 26, 2024 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you handled a customer complaint about a late or wrong delivery. What did you do first?

What they are checking: Whether they calm the customer and take ownership of fixing it, instead of passing blame to the yard or the driver.

Tell me about a time you tracked down a back order or a billing problem that nobody else wanted to deal with.

What they are checking: Whether they follow through on the unglamorous loose ends that keep contractors trusting the yard.

When the counter is slow, what do you do with your time?

What they are checking: Whether they will restock the sales floor and stockroom and chase follow-ups on their own without being told.

What would you do

A contractor calls asking for a price on replacement windows but only gives you rough opening sizes. How do you get to an accurate quote?

What they are checking: Whether they ask the right follow-up questions before quoting, since wrong dimensions on windows and doors turn into costly returns.

This is a seasonal part-time role. What would you do in your first two weeks to learn our product lines, from siding and roofing to millwork and lumber?

What they are checking: How quickly they can get useful on a counter that sells hundreds of building products without months of training.

An outside sales rep needs a special-order door quoted by end of day, and you also have three walk-in customers waiting. How do you handle it?

What they are checking: Whether they can juggle in-person customers and internal support requests without dropping either one.

A builder says a competitor quoted the same decking for less. What do you say?

What they are checking: Whether they can defend value like availability, delivery and service without immediately caving on price.

About the work

How do you decide which customers to call when you are making outbound calls to generate sales?

What they are checking: Whether they think about purchase history and timing, or just dial down a list hoping something sticks.

Walk me through how you would enter a return authorization and a credit for a customer who received the wrong trim package.

What they are checking: Whether they understand that clean paperwork on returns and credits keeps billing accurate and avoids disputes later.

How comfortable are you reading product dimensions, like nominal versus actual lumber sizes or rough openings for doors?

What they are checking: Whether they have the basic building-material literacy needed to answer customer questions without guessing.

Practice this interview out loud.

Offer builds a real interview for this exact role at US LBM from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by US LBM.

Wisconsin Building Supply operates locations throughout Wisconsin supplying windows, doors, roofing, siding, millwork, lock hardware, columns, trim, mouldings, cabinetry, countertops, decking, railing, gypsum, lumber & plywood, insulation, and other building materials. . A Brief Overview The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone. What you will do • Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations. • Initiate telephone calls to customers to generate sales. • Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly. • Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability. • Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers. • Maintains stock levels on the sales floor and in the stockroom. • Researches credits, returns, and late payments as needed. • Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing. • Handles special orders and advanced pricing; assist with pricing and special price lists. • Develop and grow professional relationships with customers. • Resolve jobsite issues and customer problems. • Comply with Company’s attendance policy by maintaining regular and predictable attendance. Education Qualifications • High School Diploma or GED required. Experience Qualifications • 1-3 years of experience in building material industry with basic knowledge of product and application required. • 1-3 years of inside sales experience preferred. Skills and Abilities • Ability to operate computer, calculator and cash register. • Knowledge of building supplies, applications, related equipment, and/or construction industry. • Good interpersonal and customer relations skills and excellent oral and written communication skills. • Should be familiar with inventory and inventory control. • Must be able to walk throughout yards, plants and offices. Competencies • Accountability – holding self and others accountable to meet commitments. • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives • Courage - Stepping up to address difficult issues, saying what needs to be said • Business Insight - Applying knowledge of business and the marketplace to advance the organization’s goals • Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions • Builds Networks - Effectively building formal and informal relationship networks inside and outside the organizations • Persuades - Using compelling arguments to gain the support and commitment of others Travel Requirements • 50% Travel, must be able to drive. . Wisconsin Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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