Jobs › La-Z-Boy

Sales Associate

La-Z-Boy · Bolingbrook, IL · $40,000–$70,000 a year · Full time

Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role is hourly base plus uncapped commission. How do you feel about having your earnings tied to your sales?

What they are checking: Whether they are motivated by commission and comfortable with income that varies month to month.

Tell me about a big purchase you helped someone make. How did you earn their trust?

What they are checking: Whether they can guide high-ticket decisions with honesty and patience, which builds long-term relationships.

Tell me about a time you set a sales or performance goal for yourself and reached it.

What they are checking: Whether they set targets and push themselves, which matters in a commission-driven role.

What would you do

Walk me through how you would greet a couple who walks in and says they are just looking for a sofa.

What they are checking: Whether they can start a relaxed conversation that uncovers needs without scaring shoppers away.

A customer loves a recliner but says it is over her budget. What do you do?

What they are checking: Whether they handle price objections by explaining value or finding options instead of giving up or pressuring.

You will work alongside a La-Z-Boy Designer. How would you bring a designer into a sale?

What they are checking: Whether they see design help as a way to serve customers better and raise the full room sale.

A customer calls upset because her delivery is late. How would you handle it?

What they are checking: Whether they take ownership of the customer after the sale, which protects referrals and repeat business.

About the work

What questions would you ask to understand what furniture a customer really needs?

What they are checking: Whether they ask about room size, use, style, comfort and budget, which leads to the right recommendation.

How would you follow up with a customer who left without buying?

What they are checking: Whether they keep a follow-up habit, since furniture decisions often take more than one visit.

The training period lasts two to six weeks. How would you use that time to learn products and the selling process?

What they are checking: Whether they plan to learn actively so they are ready to sell once commission starts.

How would you help a customer picture a new sofa in her living room?

What they are checking: Whether they can use fabric samples, measurements and design ideas to help customers commit with confidence.

Practice this interview out loud.

Offer builds a real interview for this exact role at La-Z-Boy from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by La-Z-Boy.

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT! Job Summary: Job Description: ✨Ready for Your Next Big Opportunity?✨ Compensation: Base + Unlimited Commission! You’ve spent years building your sales skills, developing customer relationships, and proving what you can do. Now, it’s time for an opportunity that rewards your experience and drive. La-Z-Boy Outlet offers unlimited earning potential, great furniture products, and the chance to take your sales career to the next level. We’re looking for an experienced sales professional who knows how to build trust, close deals, create repeat customers, and deliver an exceptional shopping experience. Someone who brings energy, takes ownership, and understands that success comes from hard work and consistency. This is a hands-on role where you’ll also help move furniture, use power tools when needed , and be part of a team that gets things done. If you’re ready to put your experience to work, increase your earning potential, and make your next career move count, Apply Today! Key Responsibilities: • Needs discovery and solution selling. • Creating inspired spaces with world-class furniture and décor. • Follow-up and after-sale service. • Overcoming objections and closing the sale. • Maintain strong product knowledge including features, benefits, pricing, and availability. Operations: • Contribute to store sales goals by selling furniture, accessories, and services. • Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers. • Assist with showroom readiness including: • Maintaining displays, tagging, signage, and general cleanliness. • Supporting floor moves and merchandise placement - MUST lift and assemble furniture. • Support truck days and merchandise flow by: • Assisting with unloading and moving furniture and accessories. • Helping place merchandise on the showroom floor. • Moving furniture to the backroom for customer pickup. • Assist customers with loading purchased merchandise when needed. • Wrap and prepare furniture for customer take-with purchases. What We're Looking For: • Experience in sales or retail (luxury experience = a major plus). • Polished, persuasive, and endlessly ambitious. • Ability to lift up to 50 pounds and stand for extended periods. • Ability to work evenings, weekends and holidays as required. • Excellent communication, customer service skills, and organizational skills. • Demonstrated persuasion and negotiation skills. Compensation & Earning Potential: What You Can Expect: • Training Pay: $16 per hour for 2-6 weeks (no commission) • Average Annual Earning Potential After Training: $40,000 - $70,000 (inclusive of base and commission) • Total Compensation Range: $22,880 - $80,000+ (will not pay less than state/local minimum wage requirements) Post-Training Pay: • Base Pay : $13 per hour (varies by store location) • Commission: UNCAPPED commissions on written sales • 1 - 5% in commissions on monthly sales based on sales achievement vs goal – commission % increases as performance to goal increases. BENEFITS: Full-Time • Health Insurance through Blue Cross/Blue Shield • Dental and Vision Insurance • 401k with match - 100% on first 3% of your contribution, 50% on next 6% of your contributions) • Tuition Reimbursement (may receive up to $5,250 per calendar year) • Employee Assistance Program (Free to all employees!) • Counseling sessions • Financial and legal resources Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. By providing our salary ranges and total compensation range details, we aim to foster understanding and confidence in our pay practices. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location. PHYSICAL DEMANDS/WORK ENVIRONMENT: Ability to assist in moving furniture and merchandise using proper equipment. Ability to occasionally move or assist in moving furniture up to 350 lbs. with team support and equipment. Ability to stand, walk, bend, and lift throughout the workday. OTHER DUTIES : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice. At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices. Weekly Hours: 40 Benefits for Employees in the US: Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time. More information can be found via: https://learn.bswift.com/la-z-boy If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role. At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.

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