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Route Service Manager - CDL

Interstate Batteries · Mundelein, IL · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your CDL experience. What kind of trucks and routes have you run?

What they are checking: Whether they have real, safe commercial driving experience and understand the responsibility that comes with it.

This role is part driver and part account manager. How would you build a strong relationship with a dealer on your route?

What they are checking: Whether they see dealers as partners to grow, not just stops to drop off product.

Tell me about a time a customer was unhappy with your service. What did you do?

What they are checking: Whether they own the problem and fix it, since dealer retention is part of the job.

What would you do

A dealer is behind on payment and you are responsible for cash collection. How do you handle that conversation?

What they are checking: Whether they can be firm on money while keeping the relationship and following company policy.

A dealer tells you a competitor offered them a better deal. What do you do?

What they are checking: Whether they respond with service and value and escalate pricing questions instead of panicking.

You have a full route, a truck that needs loading, and a dealer calling for an extra delivery. How do you plan your day?

What they are checking: Whether they can prioritize, communicate and stay safe when the day is overbooked.

About the work

How would you decide what mix of batteries a dealer should carry on their rack?

What they are checking: Whether they would use sales history and local vehicles to recommend stock that actually sells.

Consignment stock means the batteries on the rack are still company assets. How would you keep an accurate count of them?

What they are checking: Whether they understand they are accountable for inventory they do not physically control between visits.

Walk me through your pre-trip inspection.

What they are checking: Whether they know the required checks and actually do them, since a CDL holder carries legal responsibility.

How do you handle warranty returns of failed batteries safely and accurately?

What they are checking: Whether they think about safe handling of damaged batteries and correct warranty paperwork.

What would you look for when you check that a dealer's display is clean, full and rotated?

What they are checking: Whether they know rotation prevents aged stock and that a good display helps the dealer sell more.

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The full job description

As published by Interstate Batteries.

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch. be your best self At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us! Purpose of Job: The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention. Job Components: • Deliver batteries and provide service to each dealer on your route in a safe and timely manner. • Follow all Environmental Health and Safety rules and policies. • Load and unload trucks safely and maintain an accurate account of all company assets. • Establish, build, and maintain dealer relationships. • Keep displays and product clean, full, and rotated per consignment agreements. • Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing. • Complete delivery/route transactions and other paperwork on a timely basis. • Interact professionally with all stakeholders, including team members, managers, and customers. • Follow / fulfill all driver program requirements, as specified by manager. • Other duties as assigned Qualifications: • High school graduate (or equivalent). • Able to read, write, and compute basic math. • Excellent communication skills required. • Minimum one year of delivery and customer service experience required. • Working knowledge of electronic inventory management tools is required (tablets, scanners). • Demonstrates good organizational skills and can prioritize tasks. • Works with a high degree of accuracy and attention to detail. • Approaches tasks with a sense of urgency. • Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required. • Be able to regularly lift and/or move 75 lbs. • Must have and maintain a valid DOT medical card, state Driver's License (CDL required) , and an acceptable driving record. Scope Data: • Works independently with limited supervision. • Accountable for accurate inventory management of company assets. • Uses frequent independent judgment when making decisions. Work Environment: • Exposed to battery warehouse conditions such as moving equipment, mechanical parts, electricity, fumes or airborne particles, and toxic or caustic chemicals. • Specific vision abilities include close vision, depth perception and the ability to adjust focus. • Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects. • Regularly lift up to 75 lbs. • Repetitive lifting. • Frequent sitting, standing and walking. • Use of PPE required (steel toe boots, safety glasses, protective gloves, etc). Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.

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