RN Triage - General Surgery
Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you handled a high volume of calls and messages. How did you keep up?
What they are checking: Whether they can prioritize under heavy volume without missing an urgent call.
Tell me about a time you worked on your own with little supervision and had to solve a problem.
What they are checking: Whether they're the self-starter this office needs during busy periods.
What would you do
A patient calls three days after gallbladder surgery with fever and redness at the incision. How do you handle the call?
What they are checking: Whether they assess by phone systematically and know when a surgical patient needs to be seen today.
A caller is angry because their surgery date was pushed back. What do you say?
What they are checking: Whether they can calm upset patients and solve the problem with real customer skills.
This role travels between sites and needs flexible hours sometimes. How does that fit your situation?
What they are checking: Whether they'll be reliable when coverage shifts between Naperville and Arlington Heights.
About the work
How do you do a clinical assessment over the phone when you can't see the patient?
What they are checking: Whether they use protocols and active listening to get the facts needed for a safe decision.
What's your experience placing continuous glucose monitors and teaching patients to use them?
What they are checking: Whether they can handle the hands-on CGM duties this office expects alongside phone triage.
How do you handle insurance pre-authorizations and referrals so surgery isn't delayed?
What they are checking: Whether they understand the paperwork side of surgical care and follow through on it.
When do you tell a caller to go to the emergency room instead of waiting for an appointment?
What they are checking: Whether they know red-flag symptoms after surgery and don't under-triage.
How do you document a phone triage call so it protects the patient and you?
What they are checking: Whether they write clear notes showing what was asked, advised and followed up.
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Practice this out loudThe full job description
As published by Endeavor Health.