Rev Cycle Learning Specialist

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location 680 Lake Shore Drive Job Description The Revenue Cycle Learning Specialist supports the design, delivery, and continuous improvement of the Revenue Cycle Learning & Development program. Reporting to the Revenue Cycle Learning Manager, this role partners with Revenue Cycle leadership and cross-functional teams to ensure learning solutions are aligned to performance outcomes, operational priorities, and organizational standards. The Learning Specialist applies adult learning and instructional design principles to translate business needs, quality insights, and system or process changes into effective, role‑based learning strategies. This role plays a key part in ensuring onboarding, competency development, and ongoing staff education are intentional, measurable, and scalable across the Revenue Cycle. Essential Job Functions: • Design, develop, and maintain high‑quality training materials including instructor‑led content, eLearning modules, job aids, assessments, and scenario‑based learning to support revenue cycle education needs. • Deliver onboarding, refresher, and role‑specific training for revenue cycle staff and leadership, facilitating instruction across virtual, in‑person, and hybrid environments to ensure effective skill acquisition. • Provide learning support and reinforcement strategies by assessing learner competency, supporting knowledge retention, and assisting team members in applying training to on‑the‑job performance. • Collaborate with Revenue Cycle leaders and Learning Managers to identify training needs, recommend appropriate learning solutions, and support standardized training practices across Patient Access, Patient Financial Services, and Health Information Management. • Maintain training materials and learning resources by incorporating learner feedback, quality assurance findings, workflow updates, organizational policy changes, and system enhancements. • Support continuous improvement of training programs through evaluation of performance data, learner feedback, and industry best practices to enhance training effectiveness and learner engagement. • Stay current with revenue cycle operations, systems, and learning methodologies, ensuring training content reflects up‑to‑date operational workflows, compliance standards, and technology updates such as system upgrades or workflow changes. • Other job functions as assigned. Knowledge, Skills and Abilities: • Bachelor’s degree or equivalent experience. • Minimum of 3+ years in healthcare operations, revenue cycle training or revenue cycle and/or workforce education. • Knowledge of adult learning principles and instructional design practices • Ability to facilitate instructor-led and virtual training. • Experience supporting Revenue Cycle operations, healthcare finance or similar functions • Experience using learning metrics and performance data to guide design decisions • Proficiency in Microsoft Office Suite • Experience with Epic Software Education Bachelor's Degree (Required) Pay Range $65,520.00-$107,120.00 Salary At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits. Benefit Statement For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes: Medical, dental and vision insurance Employer paid group term life and disability Employer contribution toward Health Savings Account Flexible Spending Accounts Paid Time Off (PTO), Paid Holidays and Paid Parental Leave 403(b) with a 5% employer match Various voluntary benefits: • Supplemental Life, AD&D and Disability • Critical Illness, Accident and Hospital Indemnity coverage • Tuition assistance • Student loan servicing and support • Adoption benefits • Backup Childcare and Eldercare • Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members • Discount on services at Lurie Children’s facilities • Discount purchasing program There’s a Place for You with Us At Ann & Robert H. Lurie Children’s Hospital of Chicago and its affiliates (collectively “Lurie Children’s”), we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care. Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law. For questions about how to request an accommodation please contact: employeehealth@luriechildrens.org AI Notice Lurie Children’s utilizes certain AI-enabled features within our recruiting platform to support candidate engagement and assist recruiters in identifying and prioritizing applicants whose experience aligns with job requirements. All employment decisions are made by individuals. It is a civil rights violation with respect to recruitment, hiring, promotion, or employment for an employer to use artificial intelligence that has the effect of subjecting employees to discrimination on the basis of protected classes under the Illinois Human Rights Act or to use zip codes as a proxy for protected classes. For questions about the use of artificial intelligence in this process or any additional support, please contact: peoplequestions@luriechildrens.org