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Retail Sales Managaer

CarMax · Chicago, IL · $60,000–$104,900 a year · Full time

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you improved team results by changing a process, not just pushing harder.

What they are checking: Whether they solve performance problems with smart changes rather than pressure alone.

How would you spend your first month during the sales manager training rotations?

What they are checking: Whether they plan to learn deeply and build relationships before trying to change things.

Tell me about a time you inspired someone to do better than they thought they could.

What they are checking: Whether they can motivate people, which the posting names as central to the role.

How do you hold yourself accountable when your team misses a goal?

What they are checking: Whether they own results as a leader rather than blaming the team.

What would you do

How would you lead a sales team where some people are veterans and others are brand new?

What they are checking: Whether they can adjust their leadership to different experience levels on one team.

A consultant is hitting numbers but getting poor customer feedback. How do you address it?

What they are checking: Whether they value customer experience as much as sales, as CarMax expects.

Two sales consultants argue over who gets credit for a sale. How do you settle it?

What they are checking: Whether they resolve commission disputes fairly and keep the team working together.

How do you keep a store hitting its goals across different shifts and managers?

What they are checking: Whether they coordinate with other managers to drive overall store performance.

What do you do when a customer escalates a complaint to you?

What they are checking: Whether they listen, take ownership and find a fair fix that keeps the customer's trust.

About the work

What would you look for when interviewing new sales consultants?

What they are checking: Whether they know what traits predict success in honest, customer-first sales.

Practice this interview out loud.

Offer builds a real interview for this exact role at CarMax from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by CarMax.

7128 - Schaumburg - 250 E Golf Rd, Schaumburg, Illinois, 60173 CarMax, the way your career should be! Position Overview As a Sales Manager Trainee, you will embark on a structured training program designed to prepare you for success as a future Sales Manager at CarMax. Over six to nine months, you’ll gain hands-on experience through in-store learning and business rotations, working alongside seasoned managers and sales consultants. Your leadership will inspire and motivate associates to deliver exceptional customer experiences and achieve strong sales results. If you are an outstanding communicator with proven leadership skills and a passion for driving performance, this is your opportunity to join a best-in-class retail organization and make a meaningful impact. Why CarMax? At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. Role Responsibilities • Lead and motivate a commissioned sales team to achieve strong results for your location • Collaborate with other sales managers to drive overall store performance and foster continuous improvement through coaching and feedback • Recognize individual team member goals and create tailored development plans • Analyze and track sales performance metrics to meet and exceed targets • Identify opportunities and solve challenges to ensure an exceptional customer experience • Champion CarMax values and initiatives to maintain a people-first culture • Foster continuous improvement through coaching and feedback • Responsible for CarMax Environmental, Health and Safety (EH&S) requirements for your department and/or location, including workplace safety. Required Qualifications • Minimum of three years of management experience with a proven track record of success • Experience in a sales-driven environment with strong performance results • Ability to execute long- and short-term sales strategies effectively • Skilled in developing action plans to drive team performance • Strong ability to communicate clearly and influence others • Ability to motivate and inspire teams to achieve goals • Flexibility to work evenings and weekends to support store operations About CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The annual salary for this position is: $60,000.00 - $104,900.00 May be eligible for bonus and equity. Benefits: Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates that are considered full-time hourly or commission/incentive eligible: • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

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