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Retail Sales Associate

EZCORP · Summit Argo, IL · Full time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you gave great customer service in a fast-paced job.

What they are checking: Whether they can stay friendly and accurate when the store is busy.

You'll start in a 5-week paid training program and can earn a Pawnbroker certification. How do you learn best?

What they are checking: Whether they are ready to commit to structured training and growth.

Tell me about a time you handled cash or followed strict procedures at work.

What they are checking: Whether they can be trusted with money and careful with rules.

Where do you see yourself in a year if you join us?

What they are checking: Whether they're interested in the career path from trainee to lead pawnbroker and beyond.

What would you do

A customer brings in a gold chain and needs money today, but our offer is lower than they hoped. How do you handle that conversation?

What they are checking: Whether they can negotiate fairly and respectfully when a customer is under financial stress.

A customer is upset because their loan item was forfeited after they missed the deadline. What do you do?

What they are checking: Whether they can explain policy with empathy and keep the relationship.

How would you get a customer interested in buying something from the store's sales floor?

What they are checking: Whether they can sell actively, not just process transactions.

Our customers come from many backgrounds and some may not speak much English. How would you make sure every customer feels welcome?

What they are checking: Whether they can adapt service to a diverse community.

About the work

At EZPawn you'll help customers with pawn loans and sales. What do you think a pawnbroker does day to day?

What they are checking: Whether they have a basic understanding of the business and the customers it serves.

How would you spot that an item someone is trying to pawn might be stolen or fake?

What they are checking: Whether they think about verification and compliance, which protects the store and community.

Practice this interview out loud.

Offer builds a real interview for this exact role at EZCORP from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by EZCORP.

Address: 6153 S. Archer Road Summit Argo, Illinois 60501 Brand: EZPawn Pay range is based on experience from $15.00/hr to $18.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Urgently hiring immediately for Retail Sales Associate / Retail Customer Service (Pawnbroker)! Easily apply today! Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast-paced retail environment. Our Retail Sales Associate / Retail Customer Service (Pawnbroker) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position! • Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program • Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour • Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Leader) position • Follow the Career Path and apply for an Assistant Manager position which includes a 6-month training program to build the foundation to run your own store In addition to a great career, here are some of the other things we offer our Retail Sales Associate / Retail Customer Service (Pawnbroker): • Free Health Insurance * • Competitive Wages • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance • Great Working Hours – Better Than Traditional Retail • 401(k) with Company Match • Generous Paid Time Off • Holiday Pay • Store Discount Here's what you can expect as a Retail Sales Associate / Retail Customer Service (Pawnbroker) : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our customer service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition. Other Retail Sales Associate / Retail Customer Service (Pawnbroker) : duties include, but are not limited to: • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone • Processing sales, loans, and extensions • Performing opening and closing store duties Requirements for the Retail Sales Associate / Retail Customer Service (Pawnbroker) role include: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: • High school diploma or GED • Customer service, cashier, or retail experience • Excellent communication and interpersonal skills • Work well independently and as member of a team • Ability to multitask • Able to pass a criminal background check and drug test (performed after a conditional offer) • Adhere to all Company policies, procedures, and regulations • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus • Sales background, a plus • Bilingual, a plus Be part of something bigger — EZCORP operates a diverse family of US brands, including EZPAWN , Value Pawn & Jewelry , Easy Pawn , USA Pawn , maX it Pawn , Premier Pawn, Cash Pawn, Max Pawn Luxury as well as many other regional brands, giving you the stability of a large organization with the community feel of a neighborhood business. *No cost for employee only medical insurance when selecting BlueCross BlueShield EPO Plan.

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