Retail Pharmacy Technician Float – Lakemoor
Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
Behavioral
Tell me about a time you caught an error before it reached a patient, whether it was yours or someone else's.
attention to detail and willingness to speak up about mistakes rather than let them slide
Tell me about a time you had to keep several tasks moving at once, like filling prescriptions, answering phones, and restocking, without letting any of them slip.
real-world multitasking ability in a busy retail pharmacy environment
Describe a moment when you disagreed with how a pharmacist or coworker wanted to handle something. How did you bring it up?
ability to raise concerns respectfully within a hierarchy where the pharmacist has final say
Tell me about a time you had to learn a new computer system or software quickly on the job.
comfort with data entry systems and how fast they pick up new pharmacy software across multiple sites
Technical
Walk me through how you'd accurately prepare and label a controlled substance for a patient, from the order coming in to it being ready for pickup.
whether the candidate understands the actual mechanics of safe medication handling and labeling accuracy
Have you done sterile IV admixture or nonsterile compounding before, and if so, how did you make sure you were following USP standards?
actual hands-on experience with compounding versus just familiarity with the terms
How would you explain to a new technician the difference between wasting a controlled substance and simply returning unused stock?
depth of understanding of controlled substance handling, since the role includes training other technicians
What do you know about becoming certified through the Pharmacy Technician Certification Board or ExCPT, and where are you in that process?
whether the candidate is on track to meet the 18-month certification requirement
Situational
This role floats between the Lakemoor clinic and the outpatient discharge pharmacies at Condell, Good Shepherd, and Sherman. How do you handle walking into a new site's workflow without knowing where everything is or how the team does things?
adaptability and how quickly they can become productive in unfamiliar environments without hand-holding
You're counting a controlled substance for waste documentation and the numbers don't match what's expected. What do you do right then?
knowledge of controlled substance documentation procedures and comfort escalating discrepancies immediately
A patient calls upset because their insurance rejected a claim and they need the medication today. How do you handle that call?
communication under pressure and basic grasp of third-party billing problem-solving
This job requires driving an Advocate-owned vehicle to deliver medications between sites. What's your comfort level with that, and have you done deliveries or transport of sensitive materials before?
willingness and readiness for the driving requirement, which is an unusual add-on for this role
You notice a medication storage area isn't meeting the storage policy, maybe temperature or organization is off. What do you do about it?
proactive compliance behavior versus waiting to be told
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As published by Advocate Health.
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