JobsAdvocate Health

Retail Pharmacy Technician- As Needed

Advocate Health · Oak Lawn, IL

Posted Sep 15, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you caught an error or something that looked off with a prescription or medication order. What did you do?

attention to detail and willingness to speak up before dispensing

Tell me about a time you had to work with several different departments to get something done. What made it hard, and how did you handle it?

ability to function inside a large matrixed hospital system rather than an isolated retail counter

Tell me about a time a phone call or a walk-in patient came in upset or confused. How did you handle the conversation?

phone and in-person communication skills under mild pressure

Tell me about a time you had to follow a strict procedure exactly, even when it slowed you down or felt unnecessary.

respect for safety and compliance procedures over shortcuts, especially around hazardous drugs and controlled substances

Technical

Walk me through how you'd fill a prescription from the moment it comes in to the moment it's ready for pickup, including the checks you'd do along the way.

whether the candidate understands the actual workflow and where pharmacist verification fits in

How do you handle documentation and counting when you're removing or wasting a controlled substance?

knowledge of controlled substance record-keeping and comfort with the compliance burden

What do you know about USP standards for nonsterile compounding, and have you done any hands-on compounding work?

actual exposure to compounding practice versus classroom knowledge only

Have you performed sterile IV admixture using aseptic technique? Tell me about your training or experience with that.

real hands-on competency versus certification alone

Where are you in the process of getting your CPhT or ExCPT certification, and what's your plan for meeting the 18-month requirement?

realistic timeline planning and seriousness about the licensing requirement

This role involves entering patient demographics, verifying insurance, and generating labels. What's your experience with pharmacy software and data entry accuracy?

comfort with the administrative and billing side of the job, not just clinical tasks

Situational

A patient at the counter is upset because their insurance rejected a claim and they can't afford the medication out of pocket. What do you do in that moment?

customer service instincts and knowledge of how to escalate insurance or billing problems

You've finished your assigned tasks for the shift but there's still an hour left. What do you do?

initiative and whether they proactively look for work rather than waiting to be told

You're asked to help train a new technician on workflow while also covering your own station. How would you balance that?

ability to mentor others without letting core duties slip

This job requires pushing carts and lifting up to 35 pounds, plus possibly driving a company vehicle to deliver medications. Any concerns with those physical demands or with driving as part of the job?

honest self-assessment of physical readiness and comfort with the delivery driving requirement

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The full job description

As published by Advocate Health.

Department: 38411 Advocate Christ Medical Center - Pharmacy: Outpatient Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: The hours will vary Monday thru Friday 8am-6pm and Saturdays 8am-2pm Pay Range: $21.85 - $32.80 Major Responsibilities   • ​​Assists licensed pharmacist in technical duties related to preparation and distribution of medications   • Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances    • Assists with medication distribution tasks    • Screens phone calls and routes as needed using proper telephone and voicemail etiquette   • Assists in daily pharmacy procurement, inventory control, and outdate checking    • Complete documentation required for removing, stocking, and wasting controlled substances, where applicable  • Perform nonsterile compounding following proper USP standards, where applicable  • Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable     • Inspects all assigned medication storage areas for adherence to storage policies    • Completes and documents medication admission histories, as applicable at the facility level   • Seeks additional duties when required work is done and accepts other duties as assigned  • May participate in quality improvement initiatives to assure the excellence of departmental services    • May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level   • Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards  • Supports area leaders regarding goals and work assignments    • Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering  • Develop competence in third-party billing functions   • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.  • May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable   • Responsible for operating an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department  Minimum Job Requirements  Education • High School Diploma or GED equivalent   Certification / Registration / License  • Registration or licensure with state board of pharmacy per state of employment requirements   • M ust receive certification through Pharmacy Technician Certification Board ( CPhT ) or National  Healthcareer  Association ( ExCPT )   w ithin  18 months  from start date , or  sooner if in  more stringent in state   Experience • No work experience required  Knowledge / Skills / Abilities • Excellent verbal and written communication skills.   • Proven skills in working effectively with multiple departments and matrix organizational structures.   • Strong ability to influence and develop others to move toward common goals and outcomes.   • Strong organizational skills and the ability to work effectively with moderate guidance or direction.   • Effective critical thinking, creativity, problem solving, and decision-making skills.   • Expert knowledge of metrics utilized to measure revenue cycle quality and processes.   • Ability to lead a diverse group of teams.   Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders   • Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material  • Must have functional vision, touch and hearing  • Must be able to speak and be understood by others to communicate effectively   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease for which appropriate personal protective equipment (PPE) is utilized to minimize exposure   • Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes  • Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.  • Operates all equipment necessary to perform the job  • Flexibility to travel between pharmacy locations  • This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions.  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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