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Retail Full time Merchandise Department Supervisor

TJX Companies · Waukesha, WI · $14.25–$14.75 an hour · Full time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you trained someone and saw them improve.

What they are checking: Their track record of mentoring associates on standards, a core part of the role.

Tell me about a time you kept a positive attitude on a team during a stressful period.

What they are checking: Role modeling and supporting team morale, which supervisors are expected to do.

How do you keep confidential information private as a supervisor?

What they are checking: Discretion with personnel and business information, which the posting requires.

What would you do

You have three associates and too much freight. How do you split the work?

What they are checking: Assigning tasks based on people's strengths and the store's priorities.

An associate is often late and the team is frustrated. What do you do?

What they are checking: Addressing performance issues fairly and in line with company policy.

How do you work with the Coordinator on Duty when your plans and theirs conflict?

What they are checking: Collaboration and communication between leaders to keep merchandise flowing.

A customer stops you during freight to ask for help. How do you balance that?

What they are checking: Keeping customer service first while still leading operational work.

About the work

As a full-time merchandise department supervisor at TJ Maxx in Waukesha, how would you run your department on a truck day?

What they are checking: Whether they can orchestrate delivery and processing so the floor is filled in priority order.

How do you make sure merchandise is tagged, hung, secured and coded correctly?

What they are checking: Having checks in place so errors are caught before items reach the sales floor.

What do you look for when you walk your department at the end of a shift?

What they are checking: Knowing what a well-merchandised, shoppable department should look like.

Practice this interview out loud.

Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by TJX Companies.

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service. • Creates a positive internal and external customer experience • Promotes a culture of honesty and integrity; maintains confidentiality • Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor • Trains and mentors Associates on established merchandising and processing principles • Ensures merchandise is properly tagged, hung, secured, and coded • Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor • Ensures Associates complete tasks and activities according to store plan; prioritizes as needed • Monitors productivity of team and coaches as necessary • Organizes and rotates back stock for easy replenishment • Maintains and upholds merchandising philosophy and signage standards • Maintains all organizational, cleanliness and recovery standards for the backroom area • Ensures compliance with recycling and, where applicable, hazardous waste programs • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates • Provides and accepts recognition and constructive feedback • Partners with Management on Associate training needs to increase effectiveness • Ensures adherence to all labor laws, policies, and procedures • Promotes credit and loyalty programs • Supports and participates in store shrink reduction goals and programs • Promotes safety awareness and maintains a safe environment • Other duties as assigned Who We’re Looking For: You. • Able to work a flexible schedule, including nights and weekends • Superior communication and organizational skills with attention to detail • Capable of multi-tasking • Able to respond appropriately to changes in direction or unexpected situations • Team player, working effectively with peers and supervisors • Capable of lifting heavy objects with or without reasonable accommodation • Able to train others • 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1160 West Sunset Drive Location: USA TJ Maxx Store 1321 Waukesha WI This position has a starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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