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Resource Coordinator Patient Escort Department Supervisor Full Time Days

Northwestern Medicine · Chicago, IL · Full time · Health Care Provider

Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to correct an employee's performance.

What they are checking: Whether they can supervise fairly and directly, including discipline when needed.

Tell me about a time you helped decide whether to hire someone.

What they are checking: Whether they can judge candidates fairly and know what makes a good escort.

Why do you want to supervise patient escort at Northwestern Medicine?

What they are checking: Whether they understand how transport affects patient flow and experience.

What would you do

Three escorts call out on a busy morning. What do you do?

What they are checking: Whether they find solutions quickly so patients don't wait for transport.

A nurse complains that transport keeps being late for discharges. How do you respond?

What they are checking: Whether they investigate the problem and work with other departments to fix it.

How do you handle an escort who is great with patients but often late?

What they are checking: Whether they address problems fairly while keeping good employees.

About the work

How do you build a schedule that covers patient escort needs on weekends and holidays?

What they are checking: Whether they can plan coverage around demand and handle callouts.

How do you make sure escorts move patients safely, especially patients on oxygen or with IVs?

What they are checking: Whether they know safety standards and train staff on them.

How do you train a new escort so they're ready to work on their own?

What they are checking: Whether they have a clear plan for orientation and checking skills.

How do you set standards for staff and keep them up to date?

What they are checking: Whether they can create and review clear work procedures, which the role requires.

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The full job description

As published by Northwestern Medicine.

• Hours: 40 hours per week • Days Schedule: 7:00 AM- 3:30 PM (Works Rotating Weekends and Works Holidays) • Location: Feinberg/Galter; FL MZ • Competitive Hourly Compensation: The role is graded as a non-exempt position, meaning you are eligible for overtime. • Benefits Eligible Role: New employees are eligible for benefits to begin on the first of the month following their start date. The Resource Coordinator Environmental Patient Escort reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: • Establish and review standards and work procedures for all Environmental Services staff in accordance with established policies and practices of the facility. • Plan work schedules, hours, areas of work, and job duties to ensure adequate Patient Escort coverage. • Assists Manager in the supervision of various aspects of the departments and collaborates with managers and coordinators to achieve the departments and NMH mission, goals and objectives. • Participate in the interview process, evaluate, and recommend termination of facility Environmental Patient Escort personnel in accordance with facility standards. • Orientate, train, and supervise all Environmental Services staff under span of control. • Regularly inspect and evaluate physical condition of facility and supervise the relocation and storage of all furnishings and equipment, as well as the relocation of space to improve the sanitation and appearance of the facility. • Report unsafe conditions and conduct research to improve EVS technology. • Participate in regular staff meetings and communicate with members of other departments to coordinate EVS activities. • May serve on facility wide committee. • Conduct daily touch points and coaching with EVS staff. • Schedule major project work, ensuring that adequate staff and supplies are available to perform tasks. • Ordering supplies and equipment using Peoplesoft requisitions. • Conducts regular inventory of housekeeping supplies and order same. • Keeps costs in line with approved budgetary amounts. AA/EOE Required: • Three to five years of experience in relevant field and Supervisory experience • Appropriate clinical or technical competence in relevant area. • Strong leadership skills. • Communication skills (interpersonal and group, assertiveness, conflict resolution, etc.). • Organization and planning kills (prioritization, time management, initiative, follow through). • Demonstrated problem solving skills. • Completed the Coordinator Orientation Courses. Preferred: • Associates or Bachelors degree #LI-JL1 All your information will be kept confidential according to EEO guidelines. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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