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This position has closed. Northwestern Medicine removed this listing from their careers page on Sep 25, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Resource Coordinator Environmental Patient Escort Department Full Time Days

Northwestern Medicine · Chicago, IL · Full time · Health Care Provider

Posted Sep 17, 2026 · We last checked this listing on Sep 22, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about supervising an environmental services or transport team.

What they are checking: The posting names supervising environmental patient escort personnel.

How do you orient and train someone new?

What they are checking: The posting names orienting, training and supervising all environmental services staff in span.

How do you interview and choose someone for this kind of work?

What they are checking: The posting names participating in the interview process.

Forty hours a week, seven to half past three, with rotating weekends and holidays. How does that fit your life?

What they are checking: The posting states the hours, the weekends and the holidays.

What would you do

Transport requests spike and you are short staffed. What do you do?

What they are checking: The daily crisis in a transport department and it delays every other service.

Tell me about handling a performance problem with someone on your team.

What they are checking: The posting names evaluating and recommending termination in accordance with facility practice.

A patient or nurse complains about a delayed transport. How do you handle it?

What they are checking: Transport delays are felt everywhere in a hospital and the coordinator is the one who hears it.

How do you work with other managers and coordinators on shared goals?

What they are checking: The posting names collaborating with managers and coordinators to achieve department goals.

About the work

How do you build a schedule that covers patient escort across the day?

What they are checking: The posting names planning work schedules, hours, areas of work and duties for adequate coverage.

How do you set a standard of work and make it stick?

What they are checking: The posting names establishing and reviewing standards and work procedures for all staff.

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The full job description

As published by Northwestern Medicine.

• Hours: 40 hours per week • Shift: 7:00 AM- 3:30 PM (Works Rotating Weekends and Works Holidays) • Location: Feinberg/Galter; FL MZ • Competitive Hourly Compensation: The role is graded as a non-exempt position, meaning you are eligible for overtime. • Benefits Eligible Role: New employees are eligible for benefits to begin on the first of the month following their start date. The Resource Coordinator Environmental Patient Escort reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: • Establish and review standards and work procedures for all Environmental Services staff in accordance with established policies and practices of the facility. • Plan work schedules, hours, areas of work, and job duties to ensure adequate Patient Escort coverage. • Assists Manager in the supervision of various aspects of the departments and collaborates with managers and coordinators to achieve the departments and NMH mission, goals and objectives. • Participate in the interview process, evaluate, and recommend termination of facility Environmental Patient Escort personnel in accordance with facility standards. • Orientate, train, and supervise all Environmental Services staff under span of control. • Regularly inspect and evaluate physical condition of facility and supervise the relocation and storage of all furnishings and equipment, as well as the relocation of space to improve the sanitation and appearance of the facility. • Report unsafe conditions and conduct research to improve EVS technology. • Participate in regular staff meetings and communicate with members of other departments to coordinate EVS activities. • May serve on facility wide committee. • Conduct daily touch points and coaching with EVS staff. • Schedule major project work, ensuring that adequate staff and supplies are available to perform tasks. • Ordering supplies and equipment using Peoplesoft requisitions. • Conducts regular inventory of housekeeping supplies and order same. • Keeps costs in line with approved budgetary amounts. AA/EOE Required: • Three to five years of experience in relevant field and Supervisory experience • Appropriate clinical or technical competence in relevant area. • Strong leadership skills. • Communication skills (interpersonal and group, assertiveness, conflict resolution, etc.). • Organization and planning kills (prioritization, time management, initiative, follow through). • Demonstrated problem solving skills. • Completed the Coordinator Orientation Courses. Preferred: • Associates or Bachelors degree #LI-JL1 All your information will be kept confidential according to EEO guidelines. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.