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Resident Manager

Morgan Stanley · Appleton, WI · Full time

Posted Sep 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about how you've built a client base of high net worth households. Where did your best clients come from?

What they are checking: Whether they have a real, repeatable way to prospect and grow relationships with wealthy clients.

Tell me about a time you built a cohesive team or fixed morale in a group.

What they are checking: Whether they can lead people and culture, since morale is named as part of this role.

Tell me about an ethical gray area you faced in financial services and how you decided what to do.

What they are checking: Whether they have sound judgment and integrity when the rules do not give an obvious answer.

What would you do

You'd manage a smaller producing branch while still building your own book. How do you split your time between your clients and the branch?

What they are checking: Whether they can protect their own production without neglecting supervision and team leadership.

An advisor in your branch is a strong producer but has had two client complaints this quarter. What do you do?

What they are checking: Whether they put risk management ahead of revenue and investigate rather than protecting a top producer.

How would you help an advisor in your branch who's struggling to grow their business?

What they are checking: Whether they can coach production with practical steps like prospecting plans and product knowledge.

A client asks for a product that you think isn't suitable for them. How do you handle it?

What they are checking: Whether they put the client's best interest and firm policy ahead of making a sale.

About the work

What does supervising a branch for compliance look like day to day?

What they are checking: Whether they understand review of trades, correspondence and complaints as part of the job, not an afterthought.

What branch financials would you watch, and how would you manage expenses?

What they are checking: Whether they understand fiscal management and accountability for the branch's results.

How do you stay current on regulatory requirements, markets and new products?

What they are checking: Whether they have a real habit of learning that lets them guide advisors and clients well.

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The full job description

As published by Morgan Stanley.

POSITION SUMMARY: The Resident Managers primary focus is to drive revenue and manage risk within their branch and to continue to build a book of business. Job functions also include maintaining a superior and consistent level of client service, developing cohesive teams, providing consistent leadership, and assuming accountability for their Branch's results. Resident Managers must be responsible for fiscal management, personnel management and morale, business ethics and practices, and compliance with all Federal, State, and Local laws and regulations. The Resident Manager reports directly to either the Market Executive, Non-Producing Branch Manager or Producing Branch Manager. The Resident Manager will manage a smaller producing branch office. DUTIES and RESPONSIBILITIES: Production-related: Build a client base of high net worth households by prospecting and developing new client relationships, and maintain and manage long term client relationships. Help manage client investment needs consistent with Firm policies and industry requirements. Keep current with information regarding regulatory requirements, financial markets and current and new products. Product/Business Knowledge: Has a thorough understanding of the Firms products and those of its strategic partners; uses this knowledge to provide resources and direction in order to help drive sales. Has a good understanding of the Firms resources; able to direct the sales force to the appropriate resources in an efficient manner. Effectively applies product/business knowledge to recruiting efforts; able to translate competitor offerings into Morgan Stanley Wealth Management products, and understand and explain how a recruit will be able to continue to help meet their clients’ needs Sales/Marketing Seeks opportunities to grow business and drive sales by capitalizing on Firm initiatives Focuses on building strong relationships with corporate departments and strategic partners to achieve the marketing efforts of the Branch. Promotes corporate and complex initiatives and is able to effectively communicate these initiatives to Financial Advisors within their branch. Team Building Builds an effective team in the branch by constantly communicating relevant information on a timely basis and conducting regular meetings. Participates in Region and Market initiatives including sales, hiring, recruitment, diversity, and community outreach. Leadership Leads by example by ensuring that their branch is consistently achieving the objectives of the U.S. Wealth Management Group, maintains a positive morale, has a reputation of growth, has ethical business practices, and demonstrates a commitment to diversity and respect for others. Leads proactively by identifying trends, potential areas of growth and weakness and addressing these areas in order to positively position the branch within the geographic market. Leads their Branch's efforts of Sales, results, and client-centered approach Experience. Leverages the resources of the Firm to achieve the highest level of success. Acts as a coach and mentor for Financial Advisors in order to help drive results. Accountability Responsible for the Branch's sales performance and financial performance Responsible for regulatory, legal and compliance issues including: Risk Management for their Branch in regards to monitoring sales, human resources, and legal and regulator practices. Responsible for following supervisory procedures as outlined in the Branch Managers Supervisory Manual. Responsible for executing the Annual Supervisory Plan. Responsible for effectively communicating the status of performance and issues to the Market Executive/Non-Producing Branch Manager/Producing Branch Manager. Education and/or Experience • Bachelor’s degree required or equivalent education or experience • At least 5 or more years of experience as a Financial Advisor (with satisfactory production and compliance record), or equivalent branch management or industry experience. Licenses and Registrations • Active Series 7, 8 (or 9 and 10), 66 (or 63 and 65) and 3 registrations (Series 31 acceptable if branch conducts managed futures business only ) • Other licenses as required for role or by management Skills • Effective written and verbal communication skills • Ability to think critically • Ability to manage a team • Strong attention to detail • Ability to interact with senior management team, Financial Advisors, support staff, clients and corporate and field personnel as needed • Ability to own projects at a Branch level • Ability to organize and prioritize work, meet deadlines, and complete projects Reports to: • Direct: Market Executive/Non-Producing Branch Manager/Producing Branch Manager Direct reports: • Financial Advisors and Branch support staff To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .

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