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Rep Diet Office Part time Second shift

Northwestern Medicine · Winfield, IL · Part time · Health Care Provider

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This job is about processing diet orders, admits, transfers and discharges correctly. Why does accuracy matter so much with patient meals?

What they are checking: Whether they understand that a wrong tray can hurt a patient with an allergy, a restriction or an order to have nothing by mouth.

Tell me about a job where you had to stay organized under stress.

What they are checking: Whether they have real experience staying calm and accurate when things get busy, which the posting asks for.

This shift starts in the afternoon and ends around 10 or 11pm. How does that schedule fit your life?

What they are checking: Whether they will reliably show up for a second-shift schedule.

You need a Food Handler Certification within 180 days. How would you approach getting it done?

What they are checking: Whether they take required training seriously and plan to finish it on time.

What would you do

A patient's diet order changes to nothing by mouth right after their tray was sent. What do you do?

What they are checking: Whether they act fast to stop the tray and contact the unit rather than letting it slide.

The phone is ringing, a nurse needs a tray fixed and the Missed Meals Report is due. How do you decide what to do first?

What they are checking: Whether they prioritize patient safety and time-sensitive meals over routine paperwork.

A patient calls upset because they keep getting food they did not order. How do you handle the call?

What they are checking: Whether they stay polite, fix the problem and look at what caused the repeat mistake.

You notice a menu choice that does not seem to match the patient's diet order, like a sugary dessert on a diabetic diet. What do you do?

What they are checking: Whether they catch conflicts between preferences and medical orders and follow up instead of entering it anyway.

About the work

How would you check that every patient on BHS and 1N has a correct meal ordered before a meal period?

What they are checking: Whether they have a systematic way to catch missing or wrong orders instead of relying on memory.

What kinds of computer systems have you used for orders or data entry?

What they are checking: Whether their basic computer skills are enough to learn a diet office system quickly.

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The full job description

As published by Northwestern Medicine.

Start Times 2:30 PM – 6:00 PM, End Times 10:00 PM – 11:00 PM. See what are staff is saying about working in this department and at Northwestern Medicine! https://youtu.be/EldbJpdV9lQ The Rep Diet Office reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsible for answering the telephone, processing communications regarding diet orders and maintaining the diet office system with current, correct information. Responsibilities: • Processes diet orders, discharges, transfers, admits, nutrition notes, menus and patient preferences correctly. • Assures BHS and 1N menus are correct and all patients have a meal ordered. • Fills out, enters and prints all paperwork in a timely, organized and complete manner - nourishment labels, Patient List with Notes,, Missed Meals Report, menu entry menus and supplement and floorstock charges. • 3.4 Demonstrates an ability to be flexible, organized and function under stressful situations. Required: • High School Diploma or GED equivalent • Basic computer knowledge • Food Handler Certification within 180 days of hire Preferred: • Six months experience Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

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