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This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 5, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Remote Triage RN Access - Part Time Nights (Remote only in states IL, IN, IA, MO, or WI)

Northwestern Medicine · Chicago, IL · Remote available · Part time · Health Care Provider

Posted Oct 2, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a remote, part-time night role with three weekend shifts every two weeks. How do you stay sharp and focused working alone overnight?

What they are checking: Whether they have real habits for alertness and self-direction without coworkers around them.

Tell me about a time you advocated for a patient when something didn't feel right.

What they are checking: Whether they act on concern and speak up, which is the safety net in telephone nursing.

Tell me about a time you had to deliver a calm, clear message to someone who was frightened.

What they are checking: Whether their voice and words can settle a scared caller enough to get accurate information.

What would you do

A patient calls at 3 a.m. saying they have chest tightness but it's probably just stress. Walk me through your call.

What they are checking: Whether they rule out emergencies first using protocol and do not let the caller's framing lower the acuity.

A caller is angry because they wanted an antibiotic prescription and your protocol points to home care advice. How do you handle it?

What they are checking: Whether they can hold a safe disposition while keeping the patient's trust and staying their advocate.

You have several calls and electronic messages waiting at once. How do you decide which to handle first?

What they are checking: Whether they prioritize by acuity rather than by order received, which is the core of remote triage.

How do you handle a call from a patient in a state where you aren't sure about licensure or the right resources?

What they are checking: Whether they are aware that remote nursing has licensure limits and know to check rather than guess.

About the work

How do you use evidence-based triage protocols without becoming a script reader?

What they are checking: Whether they follow protocol faithfully while still using nursing judgment when something does not fit.

You can't see the patient. What do you listen for on the phone that tells you something is more serious than they're saying?

What they are checking: Whether they pick up on breathing, speech, confusion and background cues that replace a physical assessment.

When do you involve the on-call provider, and how do you present the case so they can decide quickly?

What they are checking: Whether they know escalation thresholds and can give a clear, structured report such as SBAR.

What does completing the communication cycle mean to you, and how do you document a triage call?

What they are checking: Whether their notes would protect the patient and the organization if the call were reviewed later.

Practice this interview out loud.

Offer builds a real interview for this exact role at Northwestern Medicine from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Northwestern Medicine.

• Part-time overnight position, 20 hours per week • Holiday and weekends required • Weekend requirement: three weekend shifts every two weeks (Friday, Saturday, or Sunday) • Shift options: • 8-hour shifts starting at 11:30 PM • 12-hour shifts starting at 7:30 PM The Triage RN, Access reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Triage RN, Access provides clinically expert virtual triage service. In their role, the triage nurses serve as a liaison between the patient and their physician by assessing the presenting problem or chief complaint, utilizing targeted evidence based triage protocols to identify acuity and develop appropriate care advice and next-step recommendations. Responsibilities: • Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts Patients First. • Establish positive first impressions with patients and customers, establishing a role as patient advocate • Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle. • Incorporates critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning and needs • Asks key questions to gain insight into the patient’s clinical condition and able to adjust approach as needed to get necessarily information • Document all communications in the electronic medical record • Schedules patient for visit with provider as appropriate based upon protocols • Follows triage protocols in place for the department • Assist in scheduling appointments for patients with providers within NM. • Assist in orientation of new staff members. • Assist in specific process improvement projects • Participates in departmental quality improvement activities • Uses effective service recovery skills to solve problems or service breakdowns when they occur Required : • Graduate of accredited RN program • 2 years of ambulatory care experience • Registered Nurse License issued by State of Illinois • Current AHA BLS Provider certification Preferred: • BSN • Specialty certification upon eligibility Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.