Jobs › Centene

Remote Medical Director, Appeals

Centene · MO · Remote available · $236,500–$449,300 a year · Full time

Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a peer-to-peer conversation with a treating physician that got difficult.

What they are checking: Whether they stay respectful and clinical with providers who are frustrated by the plan's decision.

How have you contributed to a physician committee, such as a utilization management or quality committee?

What they are checking: Whether they can help run committees that set policy, which the posting says they will support.

Tell me about a time you worked with care management on a high-risk member. What was your role?

What they are checking: Whether they see the medical director role as including direct support for complex members, not only reviews.

What would you do

You disagree with the original reviewer's denial. How do you handle overturning it?

What they are checking: Whether they put the right outcome for the member ahead of defending the original decision.

You notice that one type of denial gets overturned on appeal again and again. What do you do with that?

What they are checking: Whether they use appeal patterns to fix upstream criteria or processes instead of just ruling case by case.

How do you keep up decision quality and timeliness when the appeals queue gets heavy?

What they are checking: Whether they can protect both speed and accuracy under volume without cutting corners.

About the work

Walk me through how you review an appeal of a denied service. What do you look at first?

What they are checking: Whether they review appeals with a clear, fair method based on records, criteria and the member's situation.

How do you decide when a request for a complex or experimental service is medically necessary?

What they are checking: Whether they can weigh evidence and plan criteria for cases that do not fit standard guidelines.

What regulatory timelines and requirements shape your work on appeals for Medicaid or Medicare members?

What they are checking: Whether they know appeal decisions run on strict clocks and documentation rules set by regulators.

How do you write a decision letter so a member can understand why a service was approved or denied?

What they are checking: Whether they can explain clinical reasoning in plain language, which affects member trust and compliance.

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The full job description

As published by Centene.

Position Purpose: Assist the Chief Medical Director to direct and coordinate the medical management, quality improvement and credentialing functions for the business unit. • Provides medical leadership of all for utilization management, cost containment, and medical quality improvement activities. • Performs medical review activities pertaining to utilization review, quality assurance, and medical review of complex, controversial, or experimental medical services, ensuring timely and quality decision making. • Supports effective implementation of performance improvement initiatives for capitated providers. • Assists Chief Medical Director in planning and establishing goals and policies to improve quality and cost-effectiveness of care and service for members. • Provides medical expertise in the operation of approved quality improvement and utilization management programs in accordance with regulatory, state, corporate, and accreditation requirements. • Assists the Chief Medical Director in the functioning of the physician committees including committee structure, processes, and membership. • Conduct regular rounds to assess and coordinate care for high-risk patients, collaborating with care management teams to optimize outcomes. • Collaborates effectively with clinical teams, network providers, appeals team, medical and pharmacy consultants for reviewing complex cases and medical necessity appeals. • Participates in provider network development and new market expansion as appropriate. • Assists in the development and implementation of physician education with respect to clinical issues and policies. • Identifies utilization review studies and evaluates adverse trends in utilization of medical services, unusual provider practice patterns, and adequacy of benefit/payment components. • Identifies clinical quality improvement studies to assist in reducing unwarranted variation in clinical practice in order to improve the quality and cost of care. • Interfaces with physicians and other providers in order to facilitate implementation of recommendations to providers that would improve utilization and health care quality. • Reviews claims involving complex, controversial, or unusual or new services in order to determine medical necessity and appropriate payment. • Develops alliances with the provider community through the development and implementation of the medical management programs. • As needed, may represent the business unit before various publics both locally and nationally on medical philosophy, policies, and related issues. • Represents the business unit at appropriate state committees and other ad hoc committees. • May be required to work weekends and holidays in support of business operations, as needed. Education/Experience: • Medical Doctor or Doctor of Osteopathy. • Utilization Management experience and knowledge of quality accreditation standards preferred. • Actively practices medicine. • Course work in the areas of Health Administration, Health Financing, Insurance, and/or Personnel Management is advantageous. • Experience treating or managing care for a culturally diverse population preferred. License/Certifications: • Board certification in a medical specialty recognized by the American Board of Medical Specialists or the American Osteopathic Association’s Department of Certifying Board Services. • Certification in Internal or Family Medicine, preferred. • Current state license as a MD or DO without restrictions, limitations, or sanctions from government programs. Pay Range: $236,500.00 - $449,300.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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