Relationship Banker - Wilmette
Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you referred a customer to a specialist and it led to new business.
What they are checking: Whether they connect customers to mortgage, wealth or business partners when it genuinely helps them.
How do you keep track of follow-ups with customers you've talked with?
What they are checking: Whether they consistently follow up, which is how relationship bankers turn conversations into accounts.
Tell me about a sales or referral goal you hit. How did you get there?
What they are checking: Whether they can meet goals through steady service and real conversations.
What does being the alternative to the big banks mean to you when you're helping a customer?
What they are checking: Whether they can describe a personal, attentive style of service they would actually deliver.
What would you do
A customer comes in to cash a check. How would you turn that into a conversation about their broader needs?
What they are checking: Whether they can open a natural, needs-based conversation without sounding scripted or pushy.
A long-time Wilmette customer is upset about a fee. What do you do?
What they are checking: Whether they listen, explain clearly and use judgment within guidelines to keep the relationship.
The lobby is busy and the teller line is backed up. What do you do?
What they are checking: Whether they pitch in where the branch needs them rather than staying in their own lane.
About the work
Walk me through opening a new checking account, including what you verify.
What they are checking: Whether they know Customer Identification Program steps and account opening accuracy.
How do you spot possible elder financial abuse at the desk?
What they are checking: Whether they recognize warning signs and know to escalate calmly instead of just processing the request.
How would you explain the difference between a CD and a money market account to a customer?
What they are checking: Whether they understand deposit products well enough to explain tradeoffs simply and accurately.
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Practice this out loudThe full job description
As published by Wintrust.