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This position has closed. Wintrust removed this listing from their careers page on Sep 25, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Relationship Banker (W. Main Street) - St. Charles

Wintrust · St. Charles, IL · $22.00–$28.00 an hour · Full time

Posted Sep 21, 2026 · We last checked this listing on Sep 22, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about getting to know a customer well enough to suggest something useful.

What they are checking: The posting names discovering financial needs and tailoring recommendations.

This is full time and onsite on West Main Street in St. Charles, and it involves lifting up to fifty pounds. Does that work for you?

What they are checking: The posting states the branch, the onsite requirement and the lifting.

Tell me about a customer who left unhappy and what you learned.

What they are checking: Whether they take responsibility for a bad interaction rather than blaming the customer.

What would you do

How do you switch between running a teller drawer and sitting down with someone to open an account?

What they are checking: The posting calls it a dual role and names both plainly.

A customer needs a mortgage or investment advice you cannot give. What do you do?

What they are checking: The posting names collaborating with Mortgage and Wealth Management partners.

How do you help an older customer who is uneasy with the mobile app?

What they are checking: The posting names assisting customers with digital products.

How do you balance a sales suggestion against what the customer actually needs?

What they are checking: The permanent pressure in branch banking, and the answer shows how they will treat people.

What does opening or closing the branch involve, and how do you handle that responsibility?

What they are checking: The posting says the role may include bank opening and closing depending on shift.

About the work

What would make you suspect a transaction is fraud?

What they are checking: The posting names recognizing potential fraud and other risks.

Walk me through balancing your drawer at the end of the day and what you do if it is off.

What they are checking: Cash accountability is the part of the job that gets people fired.

Practice this interview out loud.

Offer builds a real interview for this exact role at Wintrust from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a full-time Relationship Banker! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 200+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: As a Relationship Banker, you will build and retain meaningful relationships with your customers, using your financial knowledge to recommend thoughtful solutions to meet their needs. In this dual role, you will contribute to the success of the branch by: • Building lasting relationships with customers, discovering their financial needs and tailoring product and service recommendations • Collaborating with business partners (Mortgage, Wealth Management) to connect customers to experts who can help with specialized needs • Operating a teller drawer serving customers in the lobby/drive-up • Opening accounts, performing account maintenance and assisting customers with digital products • Recognizing potential fraud and other risks • Depending on the shift, you might be responsible for bank opening/closing • Helping support community and bank events Qualifications: • 1-3 years of experience in a customer service, financial service, or sales role • High School diploma or GED required • Intermediate computer skills • Must be able to lift up to 50 lbs Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated hourly rate for this role is $22.00 - $28.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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