Relationship Banker (W. Main Street) - St. Charles
Posted Sep 21, 2026 · We last checked this listing on Sep 22, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about getting to know a customer well enough to suggest something useful.
What they are checking: The posting names discovering financial needs and tailoring recommendations.
This is full time and onsite on West Main Street in St. Charles, and it involves lifting up to fifty pounds. Does that work for you?
What they are checking: The posting states the branch, the onsite requirement and the lifting.
Tell me about a customer who left unhappy and what you learned.
What they are checking: Whether they take responsibility for a bad interaction rather than blaming the customer.
What would you do
How do you switch between running a teller drawer and sitting down with someone to open an account?
What they are checking: The posting calls it a dual role and names both plainly.
A customer needs a mortgage or investment advice you cannot give. What do you do?
What they are checking: The posting names collaborating with Mortgage and Wealth Management partners.
How do you help an older customer who is uneasy with the mobile app?
What they are checking: The posting names assisting customers with digital products.
How do you balance a sales suggestion against what the customer actually needs?
What they are checking: The permanent pressure in branch banking, and the answer shows how they will treat people.
What does opening or closing the branch involve, and how do you handle that responsibility?
What they are checking: The posting says the role may include bank opening and closing depending on shift.
About the work
What would make you suspect a transaction is fraud?
What they are checking: The posting names recognizing potential fraud and other risks.
Walk me through balancing your drawer at the end of the day and what you do if it is off.
What they are checking: Cash accountability is the part of the job that gets people fired.
Practice this interview out loud.
Offer builds a real interview for this exact role at Wintrust from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by Wintrust.