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Relationship Banker - Lombard, IL

Wintrust · Lombard, IL · $22.00–$28.00 an hour · Full time

Posted Sep 25, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you start a conversation with a customer that uncovers what they actually need?

What they are checking: Whether they ask open questions and listen rather than leading with a product.

Tell me about a time you helped a customer with a financial problem they didn't know you could solve.

What they are checking: Whether they can connect products to real situations in a helpful, honest way.

What does good follow-up with a new customer look like in the first month?

What they are checking: Whether they onboard new customers so they actually use the account and stay.

Tell me about a time you worked with a teammate to take care of a customer.

What they are checking: Whether they collaborate across the branch rather than guarding their own customers.

What would you do

A customer is about to wire money to someone they've never met in person. What do you do?

What they are checking: Whether they recognize scam patterns and are willing to slow a transaction down to protect the customer.

How do you handle a week when your referral numbers are behind goal?

What they are checking: Whether they respond with more outreach and follow-up instead of pressure on customers.

A customer asks you to bend a rule for them because they've banked here for years. What do you do?

What they are checking: Whether they can honor loyalty while keeping compliance intact and offering what they can do.

How would you get to know the Lombard community to bring in new customers?

What they are checking: Whether they would take part in local outreach, which a community branch depends on.

About the work

A customer wants to open an account for a small business. What do you need from them?

What they are checking: Whether they know business account documentation and beneficial ownership requirements.

How would you explain overdraft options to a customer in plain words?

What they are checking: Whether they can explain product terms clearly and fairly, which supports compliance and trust.

Practice this interview out loud.

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The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a full-time Relationship Banker! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 200+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: As a Relationship Banker, you will build and retain meaningful relationships with your customers, using your financial knowledge to recommend thoughtful solutions to meet their needs. In this dual role, you will contribute to the success of the branch by: • Building lasting relationships with customers, discovering their financial needs and tailoring product and service recommendations • Collaborating with business partners (Mortgage, Wealth Management) to connect customers to experts who can help with specialized needs • Operating a teller drawer serving customers in the lobby/drive-up • Opening accounts, performing account maintenance and assisting customers with digital products • Recognizing potential fraud and other risks • Depending on the shift, you might be responsible for bank opening/closing • Helping support community and bank events Qualifications: • 1-3 years of experience in a customer service, financial service, or sales role • High School diploma or GED required • Intermediate computer skills • Must be able to lift up to 50 lbs Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated hourly rate for this role is $22.00 - $28.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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