Relationship Banker - Lombard, IL
Posted Sep 25, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
How do you start a conversation with a customer that uncovers what they actually need?
What they are checking: Whether they ask open questions and listen rather than leading with a product.
Tell me about a time you helped a customer with a financial problem they didn't know you could solve.
What they are checking: Whether they can connect products to real situations in a helpful, honest way.
What does good follow-up with a new customer look like in the first month?
What they are checking: Whether they onboard new customers so they actually use the account and stay.
Tell me about a time you worked with a teammate to take care of a customer.
What they are checking: Whether they collaborate across the branch rather than guarding their own customers.
What would you do
A customer is about to wire money to someone they've never met in person. What do you do?
What they are checking: Whether they recognize scam patterns and are willing to slow a transaction down to protect the customer.
How do you handle a week when your referral numbers are behind goal?
What they are checking: Whether they respond with more outreach and follow-up instead of pressure on customers.
A customer asks you to bend a rule for them because they've banked here for years. What do you do?
What they are checking: Whether they can honor loyalty while keeping compliance intact and offering what they can do.
How would you get to know the Lombard community to bring in new customers?
What they are checking: Whether they would take part in local outreach, which a community branch depends on.
About the work
A customer wants to open an account for a small business. What do you need from them?
What they are checking: Whether they know business account documentation and beneficial ownership requirements.
How would you explain overdraft options to a customer in plain words?
What they are checking: Whether they can explain product terms clearly and fairly, which supports compliance and trust.
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Practice this out loudThe full job description
As published by Wintrust.