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Relationship Banker I Sunset Drive, WI

U.S. Bank · Waukesha, WI · $20.25–$24.75 an hour · Full time

Posted Aug 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to say no to a customer and still kept the relationship.

What they are checking: Whether they can deliver hard answers while keeping trust intact.

Tell me about a time you worked toward a team goal in a customer-facing job.

What they are checking: Team orientation, since branch results depend on everyone and not just individual sales.

How do you handle a day when you have back-to-back appointments and walk-ins keep coming?

What they are checking: Composure and prioritization when the branch is busy and every customer expects your attention right away.

What would you do

A Waukesha customer comes in to deposit a check. How might that turn into a broader conversation without feeling like a pitch?

What they are checking: Natural, needs-based engagement that builds relationships from routine visits.

You're responsible for opening the branch. What's your mindset about dual control and security steps?

What they are checking: Respect for physical security procedures that protect staff and the bank.

A customer wants a loan quickly for a car purchase this weekend. How do you manage their expectations?

What they are checking: Honest timelines and not cutting corners on underwriting to meet a customer's rush.

What would you do if you suspected a coworker was opening accounts customers didn't ask for?

What they are checking: Integrity and willingness to escalate sales practice concerns.

About the work

You'd hold NMLS registration and originate consumer loans. What compliance habits do you build into every loan conversation?

What they are checking: Whether they treat S.A.F.E. Act and Regulation Z requirements as routine, not an afterthought.

Walk me through how you'd compare a fixed-rate personal loan and a credit card balance for someone consolidating debt.

What they are checking: Practical lending math and whether consolidation truly helps the customer.

What would you look for on a credit report when helping a customer understand why their rate is higher?

What they are checking: Ability to explain credit factors plainly and point to steps the customer can take.

Practice this interview out loud.

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The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Relationship Bankers build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch. Required Qualifications: -National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record -High school diploma or equivalent -Less than four years job related, retail banking experience or a combination of experience and commensurate training Desired Qualifications: -Passion, commitment and drive to deliver an experience that improves our clients’ financial lives -Effective and confident client communication -Proven ability to learn and adapt to new information and technology platforms -Experience in financial services and knowledge of financial services industry, products and solutions -Cash handling experience -Active listening and excellent problem-solving skills -Ability to teach customers how to use digital technology -Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.25 - 24.75 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

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