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Relationship Banker I Hartland, WI

U.S. Bank · Hartland, WI · $20.25–$24.75 an hour · Full time

Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

You will need NMLS registration under the S.A.F.E. Act. How do you feel about the ongoing compliance that comes with originating loans?

What they are checking: Whether they are prepared to take on the licensing and regulatory duties of a loan originator.

Tell me about a time you had to handle cash or valuables responsibly.

What they are checking: Whether they are trustworthy with money, since bankers also open and close the branch.

Tell me about a time you balanced reaching a goal with doing right by a customer.

What they are checking: Whether they keep their integrity when a sales goal pulls against what the customer needs.

What would you do

Walk me through how you would help a Hartland customer decide whether to finance a car through the bank.

What they are checking: Whether they can guide a consumer loan decision with the customer's budget in mind.

A customer wants a loan for more than they can comfortably repay. How do you approach that?

What they are checking: Whether they would protect a customer from taking on too much debt.

How do you build relationships in a smaller community like Hartland where people know each other?

What they are checking: Whether they understand that reputation and local ties matter a lot in smaller markets.

What would you do if a customer's identification did not look right?

What they are checking: Whether they follow verification procedures even when it feels awkward.

About the work

What information do you need to collect for a consumer loan application?

What they are checking: Whether they know the basics of income, debt and identity verification for lending.

How would you explain to a customer how their debt-to-income ratio affects a loan decision?

What they are checking: Whether they can explain underwriting factors in a way customers understand.

Why are disclosures under Regulation Z important to the customer?

What they are checking: Whether they see disclosures as protecting the customer, not just as paperwork.

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The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Relationship Bankers build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch. Required Qualifications: -National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record -High school diploma or equivalent -Less than four years job related, retail banking experience or a combination of experience and commensurate training Desired Qualifications: -Passion, commitment and drive to deliver an experience that improves our clients’ financial lives -Effective and confident client communication -Proven ability to learn and adapt to new information and technology platforms -Experience in financial services and knowledge of financial services industry, products and solutions -Cash handling experience -Active listening and excellent problem-solving skills -Ability to teach customers how to use digital technology -Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.25 - 24.75 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

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