Jobs › U.S. Bank

Relationship Banker I - Downers Grove Ogden

U.S. Bank · Downers Grove, IL · $23.19–$28.35 an hour · Full time

Posted Sep 9, 2026 · We last checked this listing on Oct 6, 2026

Apply at U.S. Bank

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the experience that best prepares you to originate and close consumer loans.

What they are checking: Whether they bring relevant experience or a strong base for learning lending.

Tell me about a time you met someone face to face to solve a problem rather than handling it by email.

What they are checking: Whether they value in-person relationship building, which the posting emphasizes.

Tell me about a time you had to follow a rule you disagreed with.

What they are checking: Whether they follow policy reliably while still raising concerns the right way.

What would you do

A customer at our Downers Grove branch is buying their first home soon. How would you help even if mortgages go to another team?

What they are checking: Whether they would serve the customer well and connect them to the right partner.

A long-time customer wants a loan but their credit has dropped. How do you handle it?

What they are checking: Whether they can be honest and helpful at the same time with a loyal customer.

How would you build relationships with local businesses near the branch?

What they are checking: Whether they would actively grow the branch's presence in the community.

What would you do if the cash drawer did not balance at the end of the day?

What they are checking: Whether they follow procedure and report problems honestly.

About the work

What responsibilities come with NMLS registration under the S.A.F.E. Act?

What they are checking: Whether they know that registration means ongoing compliance and accurate reporting.

How would you explain the costs of a loan as disclosed under Regulation Z?

What they are checking: Whether they can walk a borrower through the true cost of credit.

What steps do you take to check a loan file is complete before closing?

What they are checking: Whether they are careful with documentation, which matters a lot in lending.

Practice this interview out loud.

Offer builds a real interview for this exact role at U.S. Bank from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Relationship Bankers build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch. Required Qualifications: -National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record -High school diploma or equivalent -Less than four years job related, retail banking experience or a combination of experience and commensurate training Desired Qualifications: -Passion, commitment and drive to deliver an experience that improves our clients’ financial lives -Effective and confident client communication -Proven ability to learn and adapt to new information and technology platforms -Experience in financial services and knowledge of financial services industry, products and solutions -Cash handling experience -Active listening and excellent problem-solving skills -Ability to teach customers how to use digital technology -Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems This role requires working from a U.S. Bank location for all scheduled work days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.19 - 28.35 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Apply at U.S. Bank