JobsAssociated Bank

Relationship Banker

Associated Bank · Madison, WI

Posted Aug 19, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a customer came in for one simple transaction, but you noticed they might benefit from another product or service. What did you do?

whether the candidate can spot cross-sell opportunities naturally without being pushy

Tell me about a time you had a sales or service goal you were struggling to hit. What did you do differently?

self-motivation and resilience toward individual and branch goals

Tell me about a time you had to learn a new system or piece of technology quickly on the job.

adaptability to digital banking tools and ongoing training like the Banker Roadmap program

Describe a time you worked closely with someone from another department or team to solve a customer's problem.

willingness and ability to partner with specialists like mortgage or insurance teams

This role may require working at more than one branch location. How do you feel about that kind of flexibility, and how have you handled similar situations before?

openness to mobility across branches and adaptability to different teams

Tell me about a time you made a mistake handling money or a customer transaction. What happened and what did you do about it?

honesty, accountability, and attention to accuracy in cash handling

What does financial wellness mean to you, and how would you bring that up with a customer without sounding like you're just trying to sell something?

genuine customer-first orientation versus transactional sales mindset

Technical

What do you know about the Bank Secrecy Act and why it matters for a role like this?

baseline awareness of BSA/AML compliance obligations expected of every teller-facing role

This job requires a credit check under Regulation Z and registration under the S.A.F.E. Act. Are you comfortable with that, and do you understand why a banker needs to register?

whether the candidate understands the regulatory registration and background requirements tied to handling mortgage-related discussions

Situational

Walk me through how you'd greet and profile a brand-new customer who wants to open a checking account.

understanding of needs-based conversation versus scripted product pitching

A customer is frustrated because a fee posted that they didn't expect. How do you handle that conversation?

de-escalation skill and balancing customer satisfaction with bank policy

How would you explain mobile deposit or online bill pay to a customer who has never used online banking and is hesitant to try?

ability to teach digital tools patiently to less tech-comfortable customers

If you noticed a transaction that seemed off or suspicious, what would you do?

understanding of suspicious activity reporting responsibilities

How would you approach reaching out to prospective customers in the community or through in-store outreach?

comfort with proactive outbound engagement, not just reactive service

Practice this interview out loud.

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Under direct supervision of Branch Management, responsible for recommending Associated Bank products to existing customers and prospects. Responsible for identifying, expanding and deepening customer relationships through profiling and then recommending appropriate deposit and lending products and services. Provide exceptional customer service through efficient and accurate processing of customer transactions and fulfilling service requests. Support the operational integrity of the branch. Must have the ability to use and demonstrate all customer channels including digital technology. Achieve individual and branch team goals. The colleagues in this role may be asked to work multiple branch locations to support a culture of flexibility and mobility to meet the expectations of our branch and customers. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act. Address: 1603 Monroe St, Madison, WI 53711 Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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