JobsAssociated Bank

Relationship Banker

Associated Bank · Mequon, WI

Posted Aug 19, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to sell someone on a product or service they weren't originally looking for. How did you approach it?

whether the candidate can identify needs and cross-sell without being pushy, which is core to the role

What does great customer service look like to you, and can you give an example of when you delivered it?

whether the candidate's service standard matches what a retail branch actually requires

Tell me about a time you had to learn something new quickly on the job. How did you go about it?

fit for the Banker Roadmap training and certification program, which demands fast, self-directed learning

Tell me about a time you made a mistake handling money or a transaction. What did you do next?

honesty and accountability around accuracy, since cash handling errors have real consequences

Have you ever worked toward a certification or training milestone before? What kept you motivated?

persistence through a structured, multi-step program like the Banker Roadmap

Tell me about a time a customer's need was outside what you could personally handle. How did you make sure they still got taken care of?

ability to partner with specialists like mortgage or insurance teams rather than dropping the ball

Technical

If a customer comes in wanting to open a new account, what information would you need from them and what would you be watching for?

basic understanding of account opening steps and attentiveness to identity/compliance details

What do you know about Bank Secrecy Act requirements or why banks ask so many questions when you open an account?

baseline awareness of compliance obligations tellers and bankers must follow

Situational

Walk me through how you'd handle a customer who's upset because a fee posted to their account that they didn't expect.

composure and de-escalation skills under a common, real branch scenario

A customer says they're just here to deposit a check but mentions they're saving for a house. What do you do with that information?

whether the candidate naturally spots referral opportunities without forcing a sale

How would you explain to an older customer, who's nervous about technology, how to use mobile deposit or online banking?

patience and communication skill when teaching digital tools to a hesitant customer

If you noticed a coworker skipping a required verification step to move the line faster, what would you do?

willingness to uphold compliance and operational integrity even under peer or time pressure

How comfortable are you approaching people in the community or in-store to talk about bank products?

ease with outbound outreach and prospecting, which this role explicitly requires

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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