JobsAssociated Bank

Relationship Banker

Associated Bank · Rockford, IL

Posted Sep 9, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a customer came in upset or frustrated. What did you do?

how they handle emotional situations and de-escalate while keeping service quality up

Tell me about a time you noticed a customer might need a product or service they didn't ask about. What did you do?

comfort with need-based selling versus pushing products

Tell me about a time you had to learn a new system or process quickly on the job.

adaptability and follow-through in a role built around a structured certification program

Tell me about a time you worked with someone from another department or team to solve a customer's problem.

collaboration skills needed to loop in mortgage, insurance, or other specialists

What does good customer service look like to you, and can you give me an example from a past job, even if it wasn't in banking?

transferable service instincts from retail or other customer-facing work

Tell me about a goal or quota you've had to hit before. How did you approach it?

track record with performance targets, relevant to sales goals in this role

Technical

What do you know about the Bank Secrecy Act and why it matters to someone in your role day to day?

baseline awareness of compliance obligations before formal training

How do you stay accurate and careful when you're processing transactions and the lobby is busy?

attention to detail under volume, since teller-type accuracy matters here

Situational

Walk me through how you'd greet and help a customer who wants to open a checking account.

whether they can structure a service interaction naturally without a script

A customer tells you they just want to cash a check and get out quickly, but you notice they might benefit from a savings account given what they mention about saving for a house. How do you handle that conversation?

balance between efficiency and looking for genuine financial wellness opportunities

This role requires a credit check under Regulation Z and registration under the S.A.F.E. Act. How do you feel about that, and is there anything about your background you want to walk me through before we go further?

willingness to be transparent about background check requirements up front

How would you explain mobile deposit or online bill pay to a customer who has never used it and isn't sure they trust it?

ability to teach digital tools patiently to less tech-comfortable customers

A regular customer asks you to bend a policy just this once because they're in a hurry. What do you do?

whether they hold the line on compliance and operational integrity under social pressure

If you noticed a transaction pattern that seemed off or suspicious, what would you do?

understanding of reporting obligations and judgment around red flags

Practice this interview out loud.

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act. Address: 1870 N Perryville Rd, Rockford, IL 61107 Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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