JobsAssociated Bank

Relationship Banker

Associated Bank · Greenfield, WI

Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to sell someone on a product or service they weren't sure they needed. How did you approach it?

whether the candidate can identify a genuine need and recommend a solution without being pushy, since this role blends service with sales

What does good customer service look like to you, and can you give an example where you delivered it even when you were busy or short-staffed?

customer-first mindset and ability to prioritize under workload pressure

Tell me about a time you made a mistake handling money or a transaction. What did you do next?

honesty, accountability, and understanding of the seriousness of accuracy in cash handling

Describe a time you had to explain something technical or confusing to someone who didn't understand it well. How did you make it clear?

ability to teach customers about digital banking tools in plain language

Have you ever had to work closely with another team or specialist to solve a customer's problem? What was that like?

collaboration skills needed to partner with mortgage, insurance, and other specialists

Tell me about a goal or quota you had to hit in a past role. How did you keep track of your progress?

comfort with performance metrics and sales goals inherent to the role

Why are you interested in a career in banking specifically, rather than just another sales or service job?

genuine motivation and likelihood of sticking with the training and advancement path

Technical

How comfortable are you learning new systems and completing structured training programs, like a certification track?

readiness for the Banker Roadmap program's pace and self-directed learning requirements

What's your experience with handling cash accurately, whether in a register, drawer, or similar setting?

basic competency and comfort with the operational, detail-oriented side of the job

Situational

Walk me through how you'd handle a customer who comes in frustrated because a fee posted to their account that they didn't expect.

composure and problem-solving under pressure while staying within policy

If a customer wanted to open a new account but didn't have all the required documents, what would you do?

knowledge of process and willingness to follow compliance steps rather than cut corners

What would you do if you noticed a transaction or customer behavior that seemed off or suspicious?

awareness of Bank Secrecy Act obligations and willingness to escalate rather than ignore red flags

How would you approach a customer who walks in browsing, not clearly asking for anything, if you wanted to start a conversation about their financial goals?

proactive relationship-building skills and comfort initiating sales conversations

If you were asked to help with community outreach or an in-store event to promote the bank, how would you go about it?

willingness and ability to represent the bank outside the branch and generate new business

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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