Relationship Banker
Posted Sep 1, 2026 · We last checked this listing on Oct 4, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you had to help a customer who was upset or frustrated. What did you do and how did it turn out?
What they are checking: whether the candidate can de-escalate and stay service-focused under pressure
Describe a time you sold or recommended a product or service to someone who didn't ask for it. How did you approach it?
What they are checking: comfort with proactive, needs-based selling rather than pure order-taking
Tell me about a time you had to learn a new system or process quickly on the job.
What they are checking: trainability, since this role requires completing a certification roadmap
Have you ever worked somewhere that required following strict rules or procedures, even when it slowed things down? How did you handle that?
What they are checking: willingness to follow compliance and regulatory procedures without cutting corners
Tell me about a time you worked with another team or department to solve a customer's problem.
What they are checking: ability to partner with specialists like mortgage or insurance teams
Tell me about a time you had a slow period during your shift. What did you do with that time?
What they are checking: self-direction and willingness to do outreach or other productive work
Why does banking, and specifically this kind of customer-facing role, interest you right now?
What they are checking: genuine motivation and fit for a role built around long-term career growth
What would you do
Walk me through how you would greet a customer who walks into the branch and needs to open a new checking account.
What they are checking: customer engagement style and grasp of the account-opening process
If a customer came in to deposit a check but seemed like they might also benefit from a savings account, how would you bring that up without feeling pushy?
What they are checking: natural cross-selling ability balanced with genuine customer care
How would you explain to an older customer why they should try using mobile or online banking instead of coming into the branch?
What they are checking: ability to teach digital tools patiently to varied customer types
A regular customer mentions they're thinking about buying a home. What would you do with that information?
What they are checking: instinct to connect customers to broader bank services and referral partners
About the work
What does financial wellness mean to you, and how would you help a customer work toward it?
What they are checking: understanding of the bank's core value proposition beyond transactions
If you noticed a transaction that seemed unusual or suspicious, what would you do?
What they are checking: basic awareness of fraud and Bank Secrecy Act reporting responsibilities
How comfortable are you with cash handling and balancing a drawer at the end of the day?
What they are checking: basic operational competence and attention to accuracy
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Associated Bank.