JobsAssociated Bank

Relationship Banker

Associated Bank · Waunakee, WI

Posted Aug 31, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to help a customer who was upset or frustrated. What did you do and how did it turn out?

whether the candidate can de-escalate and stay service-focused under pressure

Describe a time you sold or recommended a product or service to someone who didn't ask for it. How did you approach it?

comfort with proactive, needs-based selling rather than pure order-taking

Tell me about a time you had to learn a new system or process quickly on the job.

trainability, since this role requires completing a certification roadmap

Have you ever worked somewhere that required following strict rules or procedures, even when it slowed things down? How did you handle that?

willingness to follow compliance and regulatory procedures without cutting corners

Tell me about a time you worked with another team or department to solve a customer's problem.

ability to partner with specialists like mortgage or insurance teams

Tell me about a time you had a slow period during your shift. What did you do with that time?

self-direction and willingness to do outreach or other productive work

Why does banking, and specifically this kind of customer-facing role, interest you right now?

genuine motivation and fit for a role built around long-term career growth

Technical

What does financial wellness mean to you, and how would you help a customer work toward it?

understanding of the bank's core value proposition beyond transactions

If you noticed a transaction that seemed unusual or suspicious, what would you do?

basic awareness of fraud and Bank Secrecy Act reporting responsibilities

How comfortable are you with cash handling and balancing a drawer at the end of the day?

basic operational competence and attention to accuracy

Situational

Walk me through how you would greet a customer who walks into the branch and needs to open a new checking account.

customer engagement style and grasp of the account-opening process

If a customer came in to deposit a check but seemed like they might also benefit from a savings account, how would you bring that up without feeling pushy?

natural cross-selling ability balanced with genuine customer care

How would you explain to an older customer why they should try using mobile or online banking instead of coming into the branch?

ability to teach digital tools patiently to varied customer types

A regular customer mentions they're thinking about buying a home. What would you do with that information?

instinct to connect customers to broader bank services and referral partners

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Summary Join Associated Bank as a Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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