Relationship Banker
Posted Sep 10, 2026 · We last checked this listing on Oct 4, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you had to help a customer with something they walked in wanting, but you noticed they had a bigger need you weren't asked about. What did you do?
What they are checking: whether the candidate naturally spots product opportunities without being pushy
What does customer service mean to you, and can you give an example from a past job where you went out of your way for someone?
What they are checking: genuine service orientation versus rehearsed language
Tell me about a time you had to learn something new and technical fairly quickly on the job. How did you approach it?
What they are checking: capacity to complete the Banker Roadmap certification track
Tell me about a time you had a sales or service goal you were struggling to hit. What did you do differently?
What they are checking: resilience and self-correction toward measurable targets
Have you ever had to tell a customer no, or that something wasn't possible? How did you handle that conversation?
What they are checking: ability to deliver unwelcome news while keeping the relationship intact
What draws you to banking as a career, especially since this role is described as a stepping stone within the company?
What they are checking: genuine interest in growth and long-term fit versus treating this as a placeholder job
Tell me about a time you had to reach out to people in your community, like through outreach or events, to bring in new business or interest.
What they are checking: comfort with proactive, in-person promotion beyond the branch counter
What would you do
Walk me through how you'd handle a customer who comes in frustrated because a transaction on their account didn't go through the way they expected.
What they are checking: composure and problem-solving under a live service complaint
If a regular customer asked you to bend a policy just this once because they're in a hurry, what would you do?
What they are checking: willingness to hold the line on compliance even under social pressure
How would you explain to an older customer why using our mobile app might actually make their banking easier?
What they are checking: ability to teach digital tools patiently without sounding condescending
A customer wants to open a new account but seems unsure about which product fits them. Walk me through how you'd figure out what they actually need.
What they are checking: consultative selling approach versus reciting a script
If you noticed a coworker skipping a required verification step to move faster with customers, what would you do?
What they are checking: integrity and willingness to raise compliance concerns internally
About the work
What do you know about the Bank Secrecy Act and why banks care so much about spotting suspicious activity?
What they are checking: baseline understanding of BSA/AML obligations expected in daily transactions
How comfortable are you with cash handling and balancing a drawer at the end of a shift, and have you done that kind of work before?
What they are checking: practical readiness for transaction accuracy and accountability
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Associated Bank.