Relationship Banker
Posted Sep 2, 2026 · We last checked this listing on Oct 4, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you helped a customer who was frustrated or upset. What did you do and how did it turn out?
What they are checking: whether the candidate can de-escalate and stay service-oriented under pressure
Give me an example of a time you had a sales or service goal to hit. How did you keep track of your progress and what did you do to reach it?
What they are checking: self-motivation and familiarity with performance metrics in a sales-service role
Tell me about a time you made a mistake handling money or a transaction. What happened and what did you do next?
What they are checking: honesty and accountability around accuracy and cash handling
Tell me about a time you had to learn a new system, process, or certification on a tight timeline. How did you approach it?
What they are checking: ability to handle structured training like the Banker Roadmap program
Describe a time you worked with someone outside your immediate team, like a specialist in another department, to solve a customer's problem.
What they are checking: ability to partner with mortgage, insurance, or other specialists as the job requires
What would you do
Walk me through how you'd approach a customer coming in to make a routine deposit, and figure out if they might need another product or service.
What they are checking: comfort with consultative, needs-based selling rather than pushing products
Say a customer asks you to open an account but their answers to a couple of your questions don't quite add up. What do you do?
What they are checking: awareness of compliance obligations and willingness to slow down and verify
A customer tells you they're not comfortable using the mobile app or online banking. How would you get them more comfortable with those tools?
What they are checking: patience and skill at teaching digital banking to reluctant users
How would you handle a day where the lobby is busy, a customer needs a longer conversation about their finances, and the phone keeps ringing?
What they are checking: prioritization and composure when juggling competing demands
What would you say to a customer to get them interested in coming into a community event or in-store outreach we're hosting?
What they are checking: outreach and community engagement skills tied to the promotion of bank offerings
About the work
How would you explain the difference between a checking account and a savings account to someone who has never had a bank account before?
What they are checking: basic product knowledge and ability to translate it into plain language
What does it mean to you that this role requires a credit check under Regulation Z, and how do you feel about that being part of the process?
What they are checking: understanding of and comfort with the regulatory screening tied to this specific role
If you noticed a transaction pattern on an account that seemed unusual or suspicious, what would you do?
What they are checking: basic understanding of Bank Secrecy Act obligations and reporting suspicious activity
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Associated Bank.