JobsAssociated Bank

Relationship Banker

Associated Bank · Oshkosh, WI

Posted Sep 1, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had a customer who was upset or frustrated. What did you do, and how did it turn out?

how the candidate handles conflict and keeps composure while representing the bank's service standards

Give me an example from a past job where you noticed a customer needed something they didn't ask for, and you offered it to them.

instinct for proactive, needs-based selling rather than just order-taking

Tell me about a time you had to learn a new system or process quickly. How did you approach it?

trainability, since this role runs through a structured certification program (Banker Roadmap)

Tell me about a time you made a mistake handling money or a transaction. What happened and what did you do next?

honesty, attention to detail, and how they handle accountability around cash handling

This branch works with insurance and mortgage specialists. Tell me about a time you had to hand a customer off to someone else on a team. How did you make sure it went smoothly?

willingness to collaborate across teams rather than treat the customer relationship as a solo effort

What does good customer service look like to you, and can you give an example of when you delivered it?

the candidate's personal service standard and whether it matches the bank's expectations

Tell me about a time you had to represent your company or team in the community, like at an event or outreach effort.

fit for the in-store and community outreach expectations of the role

Technical

If a customer asked you to explain the difference between a savings account and a CD, what would you say?

baseline financial literacy and ability to explain products in plain language

We're required to run a credit check for this role under Regulation Z. Are you comfortable with that as part of the process?

straightforward compliance check and comfort with transparency about background screening

Situational

Walk me through how you would greet and help a customer who walks in wanting to open a new checking account.

whether the candidate understands relationship-building and can naturally move a transaction into a broader conversation

How do you feel about sales goals and being measured on referrals or product recommendations?

comfort level with the quota-driven, cross-sell culture of retail banking

Suppose you're helping a customer at the counter and you notice a transaction that looks unusual or suspicious. What do you do?

understanding of compliance obligations, including reporting suspicious activity under the Bank Secrecy Act

How would you explain the benefit of mobile or online banking to someone who's never used it and is a little skeptical?

ability to educate customers on digital tools without sounding pushy

A regular customer mentions they're stressed about saving for their kid's college fund. How do you respond in the moment?

consultative approach to financial wellness conversations, not just product pitching

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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