JobsAssociated Bank

Relationship Banker

Associated Bank · Viroqua, WI

Posted Aug 12, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you turned a routine transaction into a chance to help a customer with something bigger, like a savings goal or a new account.

whether the candidate can spot cross-sell opportunities naturally instead of just processing what's asked

Give me an example of a time you had to follow a strict process or rule at work even though it slowed things down or annoyed someone.

respect for compliance and procedure in a heavily regulated environment

Tell me about a time you had to learn something new quickly, like a system, product, or policy, in order to do your job well.

trainability, since this role involves completing a structured certification program

What's a time you missed a sales goal or service target, and what did you take away from it?

self-accountability and growth mindset in a role with performance expectations

Tell me about a time you worked with a difficult coworker or had to hand off a customer to someone else on the team. How did that go?

teamwork and smooth collaboration with specialists in insurance, mortgage, and other partner teams

Why does a career at a bank appeal to you, especially starting in a role that's built around training and certification milestones?

genuine interest in long-term growth versus treating this as a short-term stop

Technical

What does financial wellness mean to you, and how would you bring that up with a customer who just wants to deposit a check?

understanding of consultative selling versus transactional order-taking

How comfortable are you walking a customer through mobile or online banking tools, and can you describe a time you taught someone how to use technology they were unsure about?

digital literacy and patience in teaching less tech-savvy customers

If you found a discrepancy while processing a transaction, like the numbers not quite adding up, what steps would you take before finishing it?

attention to detail and understanding of operational integrity in cash handling

Situational

Walk me through how you'd handle a customer who's upset about a fee on their account while there's a line forming behind them.

composure under pressure and ability to balance service quality with efficiency

If a customer asked you to help with something outside your role, like a mortgage question or an insurance issue, what would you do?

awareness of when to partner with specialists rather than overstep expertise

Describe a situation where you noticed something odd or suspicious in a customer's behavior or request. What did you do?

awareness of fraud and Bank Secrecy Act reporting responsibilities without formal training yet

How would you introduce yourself and the bank's services to someone at a community event or in-store outreach setup?

comfort with proactive, outward-facing business development, which this role requires beyond the branch

Practice this interview out loud.

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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