Jobs › U.S. Bank

Relationship Banker 2 - Rosemont

U.S. Bank · Rosemont, IL · $27.22–$33.26 an hour · Full time

Posted Sep 16, 2026 · We last checked this listing on Oct 6, 2026

Apply at U.S. Bank

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a customer relationship you grew over several months. What did it look like at the end?

What they are checking: Whether they deepen relationships over time instead of handling one transaction at a time.

Tell me about a time you helped a newer coworker in the branch.

What they are checking: Peer leadership, which is often expected of a level 2 banker in a branch team.

How do you keep track of follow-ups when you have dozens of customers in progress?

What they are checking: Organization and pipeline discipline that keeps customers from falling through the cracks.

What would you do

A small business owner banks with you personally. How would you spot an opportunity to bring in the business side?

What they are checking: Whether they connect personal and business needs and know when to partner with business banking.

You're closing the branch and the cash drawer is out of balance. What do you do?

What they are checking: Whether they follow balancing and reporting procedures exactly instead of covering a difference.

A customer is angry that a loan was declined and blames you. How do you respond?

What they are checking: Calm handling of rejection conversations while explaining adverse action honestly.

When would you not recommend a product even though it would help your numbers?

What they are checking: Customer-first judgment, which separates trusted bankers from salespeople.

About the work

As a Relationship Banker 2 you'd originate and close consumer loans under your NMLS registration. Walk me through what you review before recommending a loan.

What they are checking: Credit judgment on income, debt and credit history at the level expected of an experienced banker.

What does Regulation Z require for a home equity line, and how do you make sure a customer understands it?

What they are checking: Truth in Lending knowledge applied to explaining variable-rate products honestly.

A customer in Rosemont asks to refinance a car loan they took elsewhere. What would you look at?

What they are checking: Practical loan comparison skills like rate, term, payoff and whether refinancing actually helps.

Practice this interview out loud.

Offer builds a real interview for this exact role at U.S. Bank from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by U.S. Bank.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Relationship Bankers build relationships with customers by meeting face to face and engaging them when and where they need to provide the best possible counsel. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, educating clients on available deposit and loan products and services, and recommending financial solutions based on each customer’s unique goals and needs. They are also responsible for originating and closing consumer loans, opening accounts, and opening and/or closing the branch. Required Qualifications: -National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record -High school diploma or equivalent -Four to five or more years of job related, retail banking experience or a combination of experience and commensurate training Desired Qualifications: -Passion, commitment and drive to deliver an experience that improves our clients’ financial lives -Effective and confident client communication -Proven ability to learn and adapt to new information and technology platforms -Experience in financial services and knowledge of financial services industry, products and solutions -Cash handling experience -Active listening and excellent problem-solving skills -Ability to teach customers how to use digital technology -Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems This role requires working from a U.S. Bank location for all scheduled work days. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here . U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $27.22 - 33.26 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Apply at U.S. Bank