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REIMBURSEMENT SPECIALIST (9V)

Memorial Health · Springfield, IL · $17.14–$26.56 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The posting says previous experience as a collector is highly preferred. Tell me about a hard collection call you handled well.

What they are checking: Whether they can collect firmly while staying respectful to patients who may be sick or stressed.

Tell me about a billing error you made and how you caught or fixed it.

What they are checking: Whether they own mistakes and build checks to stop them happening again.

This is a hybrid role. How do you stay productive and reachable when working from home?

What they are checking: Whether they can manage their own time and stay connected to the team without supervision nearby.

What would you do

A patient calls angry about a bill they think their insurance should have covered. How do you handle it?

What they are checking: Whether they can explain coverage clearly and calmly and look into it instead of getting defensive.

You have 200 aging claims and limited time. How do you decide which to work first?

What they are checking: Whether they prioritize by dollar value and timely filing limits rather than just working oldest first.

You notice a pattern of claims being denied for the same missing document from intake. What do you do?

What they are checking: Whether they fix the root cause upstream instead of reworking the same denial over and over.

About the work

This role bills for home medical equipment through Memorial Home Services. What makes DME billing different from billing for a hospital visit?

What they are checking: Whether they understand rentals, supplies, documentation like CMNs, and the specific rules for equipment.

A Medicare claim for oxygen equipment is denied. Walk me through how you work it.

What they are checking: Whether they read denial codes, check documentation requirements, and fix and resubmit instead of writing off.

How do you stay current on Medicare and Medicaid guideline changes?

What they are checking: Whether they have a habit of checking updates, since outdated rules cause denials and compliance risk.

How do you use Excel in your billing work?

What they are checking: Whether they can track and analyze claims efficiently, which the posting lists as a preferred skill.

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The full job description

As published by Memorial Health.

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer. Position Type: Hybrid Job Description Summary: Our Reimbursement Specialist creates and processes claims/invoices associated with patient care services and equipment provided via Memorial Home Services of Central Illinois, Inc. Analyzes and resolves claims/billing information and/or errors associated with private pay, commercial or governmental insurance, and other third-party carriers and collects outstanding balances due. Ensures compliance with Medicare/Medicaid guidelines and Memorial Home Services of Central Illinois, Inc. organizational policies. Job Description: Education: - Education equivalent to graduation from high school or GED is required. Experience: - Two or more years of insurance and/or health care billing experience is required. Previous experience with in the home medical equipment industry or as a collector is highly preferred. Other Knowledge/Skills/Abilities: - Basic working knowledge of personal computers and their associate user software is required. Experience with Microsoft Office products Word and Excel is preferred. - Ability to work within the guidelines of defined governmental policies and company procedures is required. - Demonstrated ability to work successfully with internal customers and external contacts is required. - Possesses a highly developed detail orientation, critical thinking, and problem solving ability. - Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively. - Familiarity with medical terminology, medical procedural (CPT), diagnosis (ICD-9 CM) coding and HCPCS coding is highly preferred. Pay Transparency $17.14 - $26.56 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/ If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact askHR@mhsil.com . Requests will be handled confidentially.

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