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Registered nurse - Administrative Supervisor

SSM Health · Fond du Lac, WI · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you responded to a patient care complaint. How did you resolve it?

What they are checking: Whether they listen, look into facts and follow through using proper channels.

Tell me about a time you had to make a decision without being able to reach leadership.

What they are checking: Whether they are comfortable acting as the person in charge during off-hours.

How do you build trust with staff across many departments you don't directly manage?

What they are checking: Whether they can lead through credibility and support rather than authority alone.

This is nights and some evenings with every third weekend. How do you stay effective on 12-hour nights?

What they are checking: Whether they can lead clearly while fatigued, since mistakes are costly in this role.

What would you do

You're the house supervisor on nights. The ED has three admits waiting and the floors are full. What do you do?

What they are checking: Whether they can manage patient flow across the hospital by finding discharges, moving patients and calling for help.

Two units call in sick and you can't fill the holes. How do you decide where to place staff?

What they are checking: Whether they weigh acuity and safety across units and make tough, fair staffing calls.

A staff member is behaving unsafely on your shift. What do you do?

What they are checking: Whether they protect patients right away and document and escalate to the manager properly.

About the work

Walk me through how you would open incident command for a mass casualty event at night.

What they are checking: Whether they know the incident command structure and can lead until leadership arrives.

How do you support a nurse during a rapid response or code when you're the most senior person on site?

What they are checking: Whether they can lead calmly, assign roles and make sure the right resources arrive.

What patient care issues would make you call the CNO or administrator on call at 3 a.m.?

What they are checking: Whether they know which events, like sentinel events or diversion, need leadership right away.

How do you give a newer nurse feedback that you'll later share in a performance evaluation?

What they are checking: Whether they give timely, specific feedback in the moment so evaluations hold no surprises.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-St. Agnes Hospital Worker Type: Regular Job Highlights: Join a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Department: Hospital Admin Sup Schedule: Nights and some PM's with every third weekend 12 hour night shifts. Apply today. SSM Health – We bring out the incredible in you, everyday. Job Summary: Coordinates daily operations with leadership team to ensure implementation of clinical objectives and quality patient care for assigned ministries. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Assigns, directs, educates and monitors nursing and support staff during assigned shift. Contributes to performance evaluations of staff. • Serves as a resource to the staff. • Manages patient flow within assigned area. • Provides support and coordination for patient emergencies. • Opens and leads incident command for internal or external disasters until relieved by assigned administrative representative. • Evaluates the effectiveness of patient care and identifies any issues that affect desired patient outcomes. • Responds to complaints about patient care and manages through established channels. • May provide input for hiring, training, directing, developing and evaluating staff. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • Graduate of accredited school of nursing or education equivalency for licensing EXPERIENCE • Two years' registered nurse experience, with demonstrated progressive leadership responsibility PHYSICAL REQUIREMENTS • Constant use of speech to share information through oral communication. • Constant standing and walking. • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, reaching and keyboard use/data entry. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of smell to detect/recognize odors. • Frequent use of hearing to receive oral communication, distinguish body sounds and/or hear alarms, malfunctioning machinery, etc. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Occasional lifting/moving of patients. • Occasional bending, stooping, kneeling, squatting, twisting, gripping and repetitive foot/leg and hand/arm movements. • Occasional driving. • Rare crawling and running. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Registered Nurse (RN) - Missouri Division of Professional Registration • Or • Registered Nurse (RN) Issued by Compact State State of Work Location: Oklahoma • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Registered Nurse (RN) Issued by Compact State • Or • Registered Nurse (RN) - Oklahoma Board of Nursing (OBN) State of Work Location: Wisconsin • Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA) • And • Registered Nurse (RN) Issued by Compact State • Or • Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services Work Shift: Night Shift (United States of America) Job Type: Employee Department: 8451000038 NURSING ADMINISTRATION Scheduled Weekly Hours: 32 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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